Veterinary Receptionist
About The Position
BluePearl Pet Hospital is hiring an extraordinary Client Service Coordinator in Reno, NV! This role is crucial to the success of our hospital, as you will be the first point of contact for clients. You will ensure each client receives the care and attention they need, functioning calmly and compassionately in potentially emotional and difficult situations. The position requires strong customer service skills and the ability to work collaboratively in a team-oriented environment. As a Client Service Coordinator, you will greet clients warmly, listen compassionately, and communicate clearly. You will assess client and pet needs upon arrival, determine the urgency of emergencies, and manage non-patient calls and visitors. Additionally, you will confirm appointments, prepare clients with accurate information, and provide emotional support and resources to grieving clients, acting as a liaison during the handling of pet remains.
Requirements
- Veterinary Medicine Experience Required
- Excellent customer service professional
- Ability to function calmly and compassionately in situations that can be very emotional and difficult for our clients.
- Unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.
Nice To Haves
- Peers turn to you for advice, guidance, comfort, and support.
- Seeking an opportunity with a team that inspires growth working in a collaborative environment.
Responsibilities
- Greet and make friendly eye contact every time our hospital entry door opens to offer individual a warm and professional acknowledgement.
- Offer a friendly smile, strong eye contact and an approachable demeanor.
- Be a compassionate listener.
- Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
- Determine whether an emergency arrival is a “stat” versus “standard” emergency.
- Respond to non-patient calls or visitors and connect them to the appropriate team member.
- Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Benefits
- Trupanion pet insurance
- Discounts to our associates for pet treatments, procedures, and food.
- Annual continuing education allowance
- Free continuing education sessions
- BluePearl University for training
- Access to over 2,000 medical journals for clinicians
- Health, dental, vision, and life insurance options.
- Flexible work schedules.
- Paid time off
- Floating holiday plans.
- Health and well-being resources to assist with stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
