Intern (Paid) - Client Service Coordinator Public Defender's Department
County of Berks•Reading, PA
•Onsite
About The Position
The Client Services Coordinator (CSC) part-time intern in the Public Defender’s Office works directly with the Chief Public Defender, 1st Assistant Public Defender, Assistant Public Defenders, Client Services Coordinators, and management staff by performing administrative duties. The CSC intern observes and helps with case investigation, witness interviewing, preparing mitigation reports, and aiding in evidence analysis. Additionally, the Intern will aid in the translation of evidence from Spanish to English.
Requirements
- Actively enrolled in an undergraduate program at an accredited college or university seeking a degree in Political Science, Psychology, Criminal Justice, Languages, or a related field of study
- Prior experience utilizing computer database programs to retrieve and manipulate information, as well as word processing experience
- Prior customer service experience with an emphasis on heavy contact with both the public and all levels of professionals, both face-to-face and by telephone
- Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities
- Successful completion of employment background check, including NCIC criminal check
- Able to communicate effectively using the English language, both orally and in writing
- Knowledgeable in the use of multi-line telephone equipment
- Possess a basic understanding of word processing software and database concepts
- Understanding of office methods, rules, practices, and procedures
- Capable of understanding and carrying out oral and written directions
- Able to maintain cooperative working relationships with those contacted in the performance of duties, including all other employees
- Tact, discretion, and professionalism in dealing with members of the public
- Ability to handle stress
- Physical presence in the office is required
Nice To Haves
- Ability to communicate in Spanish preferred
- Microsoft Word preferred
Responsibilities
- Communicates with attorneys, client services coordinators, and clients, and other County agencies concerning Public Defender clients, including but not limited to investigation of cases and client mitigations
- Maintains a calendar of significant dates and keeps statistical records regarding the number of clients aided by CSC staff
- Corresponds with the necessary information for the representation of individuals deemed eligible for Public Defender Representation
- Observes and aids in the investigation of client cases
- Observes and aids in the preparation of client Mitigation reports completed by CSC staff
- Prepares numerous types of computer-generated forms and correspondence necessary for the representation of Public Defender clients, specifically involving language interpretation
- If able to communicate in Spanish, communicates with Spanish-speaking Public Defender applicants and clients
- Operates various office equipment such as, fax, copier, and paper shredder
- Answers telephone calls and directs questions to the appropriate person
- Assists CSC personnel as necessary
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Number of Employees
251-500 employees
