Client Service Coordinator

State of Montana • Helena, MT

10d • Hybrid

About The Position

The Department of Public Health & Human Services is seeking to fill 10 Modified Client Service Coordinator positions at various locations statewide. These positions are grant funded through June 30, 2027, after which they may be funded permanently or subject to a reduction in force. The Client Service Coordinator position serves as a vital customer service role within the Office of Public Assistance (OPA), which administers state and federal policies and regulations to determine eligibility for public assistance programs for low-income or struggling families. Programs administered include Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and various health coverage programs. This role involves direct contact with the general public in-person and via a telephone helpline, listening to clients, advising of available assistance, processing applications/benefits, and advising of further documentation required. The position also interviews clients, interprets policies and procedures, and handles a large caseload with competing priorities in a fast-paced customer service environment.

Requirements

• Associate’s degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social programs and/or health, financial loans, unemployment, collections, call center etc.
• Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
• Related bachelor’s degree and 2 years job related experience.
• Knowledge of public assistance programs and eligibility requirements.
• Knowledge of customer service principles, practices, and positive public relations.
• Detail oriented, time management, and multitasking skills.
• Ability to adhere to confidentiality and proper release of information.

Responsibilities

• Serves as a vital customer service role with direct contact with the general public in-person and via a telephone helpline.
• Listens to clients, advises of available assistance and timely processes applications/benefits or advises of further documentation required.
• Interviews clients, interprets policies and procedures, and handles a large caseload with competing priorities in a fast-paced customer service environment.

Benefits

• Healthcare coverage
• Retirement plans
• Paid vacation
• Sick leave
• Holidays
• Work/life balance
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree