Client Service Coordinator I

ACERTUS•Saint Louis, MO

2d•$21 - $23•Onsite

About The Position

The Client Service Coordinator I supports day-to-day client operations by managing orders, coordinating updates, and ensuring consistent service delivery across assigned accounts. This role is designed for employees developing foundational knowledge of systems, processes, and client operations while beginning to take ownership of smaller account responsibilities. The position works closely with internal teams and customers to support operational execution, maintain communication, and contribute to a positive client experience.

Requirements

High school diploma or equivalent; associate's degree in business or a related field is a plus.
Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry is preferred.
Some experience with customer service is preferred.
Proficient in Microsoft Office programs and other general office equipment.
Organized thinker with exceptional attention to detail and accuracy.
Excellent communication skills, both verbally and in writing.
Ability to deliver exceptional customer service.
Positive attitude, team player.
Ability to multi-task.
Intermediate-level data entry skills.
Ability to work independently.
Willingness to learn and assume responsibility.
Personal responsibility to manage change.

Nice To Haves

associate's degree in business or a related field is a plus.
preferably within the transportation or logistics industry is preferred.
Some experience with customer service is preferred.

Responsibilities

Manage the order lifecycle from order entry through final delivery under the guidance of senior team members.
Monitor active shipments and provide timely status updates to clients and internal stakeholders.
Support client communications through reporting, follow-ups, and routine service updates.
Assist in resolving routine operational and shipment-related issues in a timely manner.
Ensure compliance with standard operating procedures (SOPs), customer requirements, and service expectations.
Escalate service risks, delays, or operational concerns to appropriate team members or leadership.
Accurately enter, update, and manage orders within internal systems and operational platforms.
Maintain data integrity across transportation management systems (TMS), workflow tools, and reporting platforms.
Support shipment documentation, order tracking, and lifecycle status management activities.
Assist with basic customer inquiries and communication regarding shipment status and service updates.
Monitor operational queues and support timely ticket review and resolution.
Provide administrative and operational support to Coordinators, Managers, and account teams.
Identify discrepancies, data inconsistencies, or process issues and escalate as appropriate.
Collaborate with internal teams to support consistent service delivery and client satisfaction.
Additional duties, assigned to support business needs.