Client Service Consultant - Remote

Circana•,

2d•$80,000 - $100,000•Remote

About The Position

This position sits within Circana’s Client Service organization and serves as the primary owner of the end-to-end client service experience for our Broker and Military accounts. The role focuses on dependable delivery, proactive issue resolution, and strong day-to-day partnerships. The primary objective is to drive successful client outcomes, support account growth, and act as a trusted advisor through disciplined execution, cross-functional collaboration, and a client-first, results-oriented mindset.

Requirements

5+ years of experience in client service, analytics, data support, or a related role, preferably in retail, CPG, General Merchandise, or insight-driven environments.
Strong analytical skills with the ability to translate data into clear, actionable insights.
Proficiency with Microsoft products and the ability to quickly learn new tools and platforms including Artificial Intelligence where applicable.
Proven attention to detail and commitment to data quality and accuracy.
Strong verbal and written communication skills with the ability to engage clients consultatively.
Ability to prioritize and manage multiple priorities independently while collaborating with cross-functional teams
Flexibility to support occasional evening or weekend work as business needs require and on a rotational basis.

Nice To Haves

Experience working with syndicated data or retail analytics platforms.
Background in marketing, or analytics within a CPG or retail organization.
Bachelor’s degree in business, analytics, data, technology, economics, or a related field (or equivalent experience).

Responsibilities

Serve as the primary client service contact for the Broker and Military clients, managing service-related inquiries, requests, and issue resolution with timely and effective responses.
Own day-to-day service execution across assigned accounts, ensuring dependable, on-time delivery and adherence to established service standards and processes.
Support ongoing maintenance and growth initiatives by coordinating deliverables, managing updates, and ensuring tools, reports, and outputs remain accurate, current, and aligned to client needs.
Ensure data accuracy and consistency through regular quality checks and scheduled updates of syndicated and custom tools and deliverables.
Engage clients in a consultative manner to understand business objectives, priorities, and success measures, partnering closely with the Client Insights team to translate needs into clear action plans and solutions.
Collaborate cross-functionally across analytics, technology, delivery, and offshore teams to coordinate execution, troubleshoot issues, and resolve complex client needs efficiently.
Provide subject matter expertise on tools, platforms, and processes to support ongoing client enablement and issue resolution.
Contribute to continuous improvement initiatives by identifying opportunities to enhance workflows, tools, training, and overall client experience.
Effectively write and maintain standard operating procedures in support of specific Broker and Military processes.
Leverage available fact based data to construct and communicate delivery performance (i.e. Metrics).