Client Service consultant

Ovation Holdings • Phoenix, AZ

2d • Onsite

About The Position

Phoenix Pumps is hiring a Service Advisor to join our Service Operations team. This is a fast-paced, customer-facing coordination role responsible for managing repair quotes, work orders, and communication between customers, technicians, vendors, and internal teams. This role is heavily focused on communication, organization, and system-based work using our ERP platform (P21). The Service Coordinator plays a key role in keeping service jobs moving efficiently from diagnosis to completion while ensuring a strong customer experience. This is an excellent opportunity for early-career candidates, recent graduates, or individuals transitioning from high-volume customer service environments such as food service, retail, or call centers into a structured office-based operations role. We provide extensive training and support for individuals who are motivated to learn and grow.

Requirements

• Strong communication skills (phone, email, customer interaction)
• High attention to detail and organizational ability
• Ability to manage multiple tasks in a fast-paced environment
• Basic computer proficiency (data entry, systems, Excel)
• Comfort learning new software and structured workflows (ERP experience a plus)
• Dependable, coachable, and process-driven mindset

Nice To Haves

• ERP experience a plus

Responsibilities

• Review technician findings and create accurate repair quotes
• Communicate with customers regarding repair status, pricing, and approvals
• Follow up on open quotes to ensure timely responses and next steps
• Build and manage work orders in ERP system (P21)
• Coordinate with vendors for parts pricing and availability
• Support scheduling, dispatch coordination, and service workflow as needed
• Maintain accurate and organized documentation across all active jobs
• Ensure timely turnaround on quotes (target: 15–30 minutes)

Benefits

• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed