Client Service Communication Specialist

Capital Group•Indianapolis, IN

11d•$87,113 - $139,381•Hybrid

About The Position

As a Client Communications Specialist within the American Funds Service Group, you will develop and implement communication plans that support external advisors and investors. You will help drive business value by conducting research, reviewing business requirements for service-related communication, and identifying areas of improvement. You will leverage data, client feedback and business insights to identify opportunities to optimize communication effectiveness. You will serve as a strategic partner to business stakeholders. You will lead and/or participate in projects, working closely with other business units and project managers to ensure we provide proactive communication to improve the client experience. You will also educate others, providing guidance on communication strategy and best practices.

Requirements

3+ years of experience leading or supporting project planning, campaign management, or related initiatives, with demonstrated ability to develop plans, manage timelines and coordinate cross-functional stakeholders.
Advanced proficiency with Excel and data analysis, including experience manipulating large datasets, utilizing PivotTables, VLOOKUP/XLOOKUP functions, filtering and validating data, and translating reporting insights into actionable recommendations.
Skilled communicator. High value on being authentic, respectful, and engaging.
High service orientation, integrity and take ownership of work.
Progressive thinker with a passion for streamlining processes and leveraging relationships to navigate changes.
Communicate information clearly and confidently to a variety of audiences, including senior leadership.
Appreciate the sense of accomplishment achieved when you solve a problem using your good judgment.
Well-versed in Excel, PowerPoint and Copilot.

Responsibilities

Develop and implement communication plans that support external advisors and investors.
Conduct research, review business requirements for service-related communication, and identify areas of improvement.
Leverage data, client feedback and business insights to identify opportunities to optimize communication effectiveness.
Serve as a strategic partner to business stakeholders.
Lead and/or participate in projects, working closely with other business units and project managers to ensure we provide proactive communication to improve the client experience.
Educate others, providing guidance on communication strategy and best practices.