Client Service Center Supervisor - ITSUP11

State of Michigan • Dimondale, MI

4d • Hybrid

About The Position

Supervise the staff of the MICJIN Help Desk in its function of providing technical support to all State of Michigan employees and partners. This includes setting priorities, directing operational activities and ensuring that quality information technology services are provided to customers of the Department of Technology, Management & Budget.

Requirements

• Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year college level curriculum.
• One year of experience as an Information Technology Technician 10.
• OR Two years of experience as an Information Technology Technician 9.
• Significant on-the-job, or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year college level curriculum may be substituted for the post-secondary certificate.
• Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.
• Excellent communicator, meaning they can explain things to an individual or large group in a way that they can understand and relate to.
• Organized.
• Good time management skills.
• Reliable and honest.
• Keeps their word and commitments to their colleagues and customers.
• Comes to work to work and holds themselves and their staff accountable.
• Embrace diversity.
• Team-oriented mindset.
• Learn to communicate effectively with a wide range of professionals.
• Strong communications skills are a must.
• Self-motivated person with a proven track record.
• Wants a challenge and to work in a high paced environment.

Nice To Haves

• A motivator and leader.

Responsibilities

• Supervise the staff of the MICJIN Help Desk in its function of providing technical support to all State of Michigan employees and partners.
• Setting priorities.
• Directing operational activities.
• Ensuring that quality information technology services are provided to customers of the Department of Technology, Management & Budget.

Benefits

• Tuition reduction program at several key higher education institutes.
• Good benefits.
• Excellent vacation and sick time policies.
• Ability to successfully juggle your work and family life.
• Sign-on bonus up to $3,500.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree