Client Service Center Manager - SAM15

State of Michigan•Dimondale, MI

4d•Hybrid

About The Position

Under the direction of the Director of the Client Service Center, this position is responsible for planning, organizing, and directing the work activities of the Incident Management and MiCJIN Helpdesk sections. This position will coordinate work by scheduling assignments and directing the work of subordinate staff. This includes the setting of priorities, development of tactical plans, and ensuring that quality help desk services are provided to the customers of the Department of Technology, Management and Budget to meet their business needs. This position will ensure that critical processes and procedures are effectively operationalized and deployed throughout the Client Service Center operations.

Requirements

Possession of a bachelor's degree in any major.
Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
Excellent communicator, adjusting communication style and messages to varying audiences to ensure understanding.
Understands the value of standards and can advocate for them.
Excellent customer service skills.
Ability to motivate and support team members.
Ability to manage expectations.
Conduct oneself with integrity.
Embrace diversity.
Team-oriented mindset.
Communicate effectively with a wide range of professionals.
Desire to invest in the success of the Division.
Self-motivated.
Must attach a detailed resume, cover letter and official transcript to your application (word or pdf).
Failure to attach applicable transcripts may result in your application being screened out.

Nice To Haves

Candidates should confirm work location and schedule at the time of interview.
The State of Michigan is not able to offer employment to out-of-state applicants that do not plan to relocate.
If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted)

Responsibilities

Planning, organizing, and directing the work activities of the Incident Management and MiCJIN Helpdesk sections.
Coordinating work by scheduling assignments and directing the work of subordinate staff.
Setting priorities and developing tactical plans.
Ensuring that quality help desk services are provided to the customers of the Department of Technology, Management and Budget to meet their business needs.
Ensuring that critical processes and procedures are effectively operationalized and deployed throughout the Client Service Center operations.