Client Service & Boutique Admin

Richemont • New York, NY

1d • $23 - $25

About The Position

Piaget is seeking a Client Service & Boutique Admin to support care service clients and boutique operations. The role welcomes clients, manages their care service journey from registration through collection, coordinates with the Repair Technical Center, and provides timely updates and recommendations. It also supports care service projects, procedures, inventory, transfers, and service KPIs.

The position helps maintain boutique compliance, inventory accuracy, transaction processing, shipment and merchandise handling, and organization across the boutique and back of house. The role collaborates with boutique leadership, the Retail Operations team, the Repair Technical Center, and corporate partners to ensure efficient operations and a seamless client experience. It may also support special projects as needed.

Requirements

• 2 to 5 years of previous experience in a luxury retail, service, or hospitality environment.
• Excellent analytical, organizational, and interpersonal communication skills.
• Ability to project an approachable and professional image in appearance, manner, and demeanor.
• Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
• Ability to work in a fast-paced retail store environment.
• Excellent computer skills and ability to use technology.
• Skilled in resolving disputes or managing disagreements.

Nice To Haves

• College degree preferred.
• General knowledge of the jewelry or timepiece industry preferred.
• Ability to perform product services such as strap changes and bracelet sizing preferred.
• SAP knowledge preferred.
• Additional language skills are a plus.

Responsibilities

• Welcome care service clients in accordance with Maison values and provide an excellent client experience.
• Handle care service requests from registration through collection, identify service needs, and make appropriate recommendations.
• Coordinate with the Repair Technical Center and represent clients during the repair journey, responding to their needs and raising inquiries on their behalf.
• Use the escalation matrix for sensitive care service requests.
• Retrieve daily status reports and partner with the Boutique Director and Care Service Manager to meet service time frames and client expectations.
• Communicate proactively with clients by phone, email, chat, and other channels.
• Use Maison and Group service offerings, including Watchfinder and the Conversion program, and partner with the Boutique team to facilitate timepiece sales.
• Meet and aim to exceed care service KPIs.
• Execute care service projects and procedures with the Boutique Director and Repair Technical Center.
• Follow Maison and Group POS procedures and ensure compliant transaction handling.
• Oversee care service packaging and related inventory with the Retail Operations team.
• Conduct scheduled repair cycle counts and other required boutique cycle counts.
• Ensure prompt transfer of care service registrations and work with the Boutique Director to expedite shipping.
• Promote understanding and compliance with Maison and Group policies and procedures throughout the boutique.
• Support boutique audits and work with management to implement and execute action plans.
• Conduct scheduled and daily/monthly cycle counts and maintain accurate stock counts and tagging.
• Monitor inbound shipments and communicate delivery timelines in daily briefs.
• Participate in boutique opening and closing setup and breakdown as needed.
• Support sales staff with POS procedures and ensure compliant transaction handling.
• Monitor boutique sales financial processes and submit daily transactions and paperwork accurately and on time to corporate teams.
• Support transactional flows including Ecommerce and Watchfinder.
• Manage product movement into, out of, and throughout the boutique, including shipments, repairs, transfers, and consignments, while maintaining quality control and preventing stock losses.
• Handle products carefully and follow packing, shipping, and receiving procedures.
• Manage boutique supply inventory and replenishment needs for sales, repairs, hospitality, and back of house.
• Maintain organization throughout the boutique and back of house.
• Uphold Piaget standards for the boutique environment, including maintenance, third-party vendors, tools, technology, and equipment.
• Act as a liaison between the boutique network and corporate team members.
• Assist with special projects as needed.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to an employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed