Client Service Associate

Kestra Financial Independent Advisor•Hillsborough Township, NJ

26d

About The Position

The Client Service Associate is responsible for delivering exceptional client support and administrative services within a financial advisory practice. This role serves as a key liaison between clients, financial advisors, custodians, and internal operations teams. The CSA helps ensure a seamless client experience by managing account administration, client communications, scheduling, and operational processes while maintaining compliance with industry regulations and firm policies.

Requirements

Associate's or Bachelor's degree preferred in Business, Finance, Accounting, or related field.
2+ years of client service, banking, financial services, or administrative experience.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Nice To Haves

Experience in wealth management, financial planning, banking, or brokerage services.
Knowledge of financial products, retirement accounts, and investment accounts.
Experience with CRM systems such as Redtail, Salesforce, Wealthbox, or similar platforms.

Responsibilities

Serve as the primary point of contact for client service requests and inquiries.
Build and maintain strong relationships with clients through professional and timely communication.
Assist clients with account maintenance, paperwork, and general service needs.
Coordinate client meetings and prepare meeting materials.
Process new account openings, transfers, rollovers, and account updates.
Prepare and track client paperwork to ensure accurate and timely completion.
Monitor account documentation and maintain organized client records.
Assist with beneficiary changes, address updates, distributions, and other account servicing requests.
Ensure all client transactions and documentation comply with regulatory and firm requirements.
Maintain accurate records in CRM and portfolio management systems.
Assist with compliance reviews, audits, and supervisory requests.
Follow procedures for handling confidential client information.
Support financial advisors with meeting preparation and follow-up activities.
Generate reports, client summaries, and presentation materials.
Assist with marketing events, workshops, and client appreciation activities.
Help manage workflow priorities and operational deadlines.
Respond promptly to client emails and phone calls.
Coordinate with custodians, insurance companies, and other financial institutions regarding client requests.
Provide status updates on pending transactions and service requests.