Client Service Associate
About The Position
Smoker Wealth Management, LLC is seeking a professional, detail-oriented Client Service Associate to serve as a key client contact while providing administrative, operational, and compliance support to Financial Advisors. This role helps ensure a seamless client experience through account administration, accurate records, client communications, and event support. The ideal candidate is organized, service-minded, and comfortable managing multiple priorities in a fast-paced environment. Financial services experience is preferred, but we are willing to train a motivated professional eager to grow in wealth management.
Requirements
- Strong verbal and written communication skills, including professional business correspondence.
- Excellent attention to detail, organization, and ability to manage multiple priorities.
- Proficiency with Microsoft Office, including Word, Excel, Outlook, and Teams.
- Ability to learn new technology, adapt to changing processes, and maintain confidentiality.
- Ability to successfully pass criminal and financial background checks.
Nice To Haves
- Experience in financial services, wealth management, banking, insurance, accounting, or a related business environment.
- Familiarity with investment terminology, CRM systems such as Redtail, document imaging, or electronic records management.
- Industry registration or securities licenses are a plus, such as SIE, Series 7, Series 66, or equivalent.
- Prior experience supporting advisors, financial professionals, or client service teams.
Responsibilities
- Serve as a primary client contact, providing prompt, professional, and courteous service.
- Build strong client relationships and respond to inquiries in person, by phone, and electronically.
- Assist with account-related questions and escalate complex matters to Financial Advisors when appropriate.
- Provide a welcoming, professional experience for clients and visitors.
- Support Financial Advisors with daily administrative, scheduling, and operational activities.
- Prepare reports, forms, paperwork, and documentation for meetings, reviews, and account activity.
- Process account openings, transfers, asset movements, deposits, and other transactions.
- Manage workflows to ensure timely completion of client requests and service needs.
- Maintain accurate client records in Redtail CRM, imaging systems, compliance logs, and related records.
- Ensure documentation and transactions follow company policies and regulatory requirements.
- Maintain strict confidentiality and security of client information.
- Support compliance initiatives and administrative requirements as directed.
- Prepare client mailings, communications, and marketing materials in accordance with compliance guidelines.
- Assist with client appreciation events, educational seminars, and marketing initiatives.
- Support office operations, administrative functions, and process improvement efforts.
- Collaborate with team members and perform other duties as assigned.
Benefits
- Competitive salary range of $24-$35 per hour (based on experience).
- Medical, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and paid holidays.
- Professional development and career advancement opportunities.
- Supportive and collaborative team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
