Client Service Associate
PNC Bank•Laredo, TX
•Onsite
About The Position
As a Client Service Associate in PNC's Private Bank organization, you will be based in Laredo, Texas, and must be fluent in Spanish. You will develop and maintain client relationships, support clients with service requests and transactions, and coordinate with internal partners to resolve issues. The role is performed in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Must be fluent in Spanish.
- Typically requires a university or college degree and less than one year of professional experience, and/or successful completion of a formal development program.
- In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
- Demonstrated knowledge, skills, and abilities in accuracy and attention to detail, client relationship management, customer support policies and procedures, decision-making and critical thinking, fiduciary responsibilities, investment management, managing multiple priorities, and products and services.
Responsibilities
- Develop and maintain long-term client relationships.
- Actively manage client expectations to maximize satisfaction with products and services.
- Provide exceptional service and execute client requests, inquiries, and transactions, including money movement, demographic updates, beneficiary administration, security transfers, credit transactions, and research requests.
- Identify opportunities to use digital tools to provide self-service solutions.
- Serve as a point of contact for clients, client teams, or service partners, escalating implementation and servicing issues to senior leadership as needed.
- Communicate with internal partners to identify potential issues, solve problems collaboratively, and track open issues through resolution.
- Learn and understand existing and upcoming technologies to support client consultation and requests.
- Seek service improvements and solicit client feedback to drive satisfaction.
- Focus on customer needs and satisfaction when making business decisions and creating customized solutions.
- Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Backup child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- Nine occasional absence days each year, unless otherwise required by law
- Between 15 and 25 vacation days each year, depending on career level and years of service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
