Client Service Associate

V Opco LLC • Los Angeles, CA

2d • $19 - $20 • Hybrid

About The Position

The Client Service Associate will provide best in class service that can support all clients from a styling, sales, and issue resolution perspective. This position is responsible for focusing on client satisfaction with the highest degree of professionalism and enthusiasm. Additionally, this role is in an extraordinarily client-focused area that requires a positive individual who can give our clients confidence in our brand, people, and processes.

Requirements

• Must have a minimum of three (3) years of experience in customer service, call center, retail preferably gained in the apparel, footwear, luxury environment.
• Exceptional interpersonal communication skills both verbal and written.
• Demonstrate service centric approach with a positive attitude.
• Candidates must be motivated, patient, and detail oriented.
• Must have computer skills including experience with MS Office application.
• Must be able to work well in both a team environment and individually.
• Must be an analytical thinker and can resolve issues quickly.
• Ability to maintain composure when handling unexpected challenges and competing demands in an ambiguous and fast-paced Contact Center environment.

Responsibilities

• Positive communication with clients to provide our luxury service standards.
• Provide professional etiquette via phone and e-mail communications.
• Critical thinking to drive positive solutions to an issue.
• One call resolution belief system.
• Communicate client feedback to appropriate team members and departments.
• Make decisions based on what is best for the client while protecting our brand.
• Exemplary follow through to ensure a timely response and resolution on any issues.
• Understand brand policies and procedures.
• Perform other duties as needed/assigned.
• Stays productive during slower times by seeking out projects and self-development to improve personal performance.

Benefits

• Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
• 401(k) with employer match
• Generous paid time off plans for vacation, sick, and personal, volunteer time, as well as company holidays
• Hybrid and flexible work options available for roles that can be done remotely
• Clothing allowance & merchandise discounts
• $400 annual gym reimbursement
• Monthly data/phone stipend for eligible roles
• Mental health support tools and telehealth psychology and psychiatry
• Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
• Supplemental hospital indemnity, specified disease, and accident coverage
• Pre-tax commuter benefits including transit and parking
• Discounted pet, home & auto, and legal insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed