Client Service Associate
Jackson Hewitt - 3451•Ahoskie, NC
About The Position
The Client Service Associate is the welcoming, customer service-oriented point of contact for visitors to the offices. The role focuses on creating exceptional client experiences and providing essential support. The associate engages with clients, confirms appointments, follows up with past and potential clients, distributes marketing materials, and keeps clients engaged during wait times. The employer welcomes applicants regardless of work background or experience level.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and the ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
Nice To Haves
- Prior customer service or sales experience is preferred, but not required.
Responsibilities
- Welcome and engage with clients visiting the offices.
- Confirm appointments.
- Follow up with past and potential clients.
- Distribute marketing materials.
- Keep clients engaged during wait times.
- Provide support to help ensure exceptional client experiences.
Benefits
- Opportunity for advancement.
- Training and development.
- 401(k).
- 401(k) matching.
- Flexible schedule.
- Opportunities for advancement within the organization or as a tax professional.
- Free tax preparation training and PTIN registration.
- Free continuing tax education.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
