Client Service Associate
About The Position
This role is responsible for the maintenance and development of client accounts, acting as a key liaison between the client, the laboratory, and senior Bureau Veritas management. The associate will ensure client feedback is relayed to management, respond to client inquiries within one hour, and develop client relations through excellent service. Responsibilities include providing technical support on sampling projects, staying current on environmental regulations, documenting and resolving client complaints and CARs, and staying updated on methods, PARs, and MOCs. The role also involves developing new accounts and coordinating project requirements with clients. Additionally, the associate will facilitate communication between clients and laboratory departments, assist with correspondence and reports, train new assistant project managers, work with accounting on client payments and collections, and adhere to all Health and Safety and QA/QC policies. Maintaining employee training files is also a key duty.
Requirements
- B. Sc. or its equivalence with at least (3-5) years’ experience in the environmental laboratory industry
- Must have basic chemistry knowledge for application in a laboratory setting
- Excellent oral and written communication skills in both French and English
- Excellent computer skills
- Must be people oriented with Excellent interpersonal communication and organizational skills
- Must be organized, detail-oriented, and focused
- Must be able to work independently and have superior multitasking skills, ability to work under pressure
- Represents the Bureau Veritas values and is at all times professional
- Must have a leadership personality and act as role model to junior project management staff
- Should be a responsible, independent, dedicated, and motivated with very good team spirit
Nice To Haves
- Mining knowledge and all other related mining experience is an asset
Responsibilities
- Maintenance and development of client accounts
- Key liaison between the client, the laboratory, and senior Bureau Veritas management
- Ensure Client feedback is passed on to senior Bureau Veritas management team
- Respond to all client calls (telephone or email) within one hour of reception time, redirect calls or emails to PMA so as to meet this objective
- Develop client relations through the provision of top notch client services
- Provide clients with technical support on their varied sampling projects
- Stay current on all Application and interpretation of environmental regulations
- Document and get closure to all client complaints, CARs
- Stay current with all methods, PARs, and MOCs, via the various reporting tools of the QSI, and CMR databases
- Development of actual and potential clients through active participation in new account identification, and regular account reviews of all actual clients
- Work in conjunction with the client to coordinate all related project requirements
- Facilitate communication between clients and other laboratory departments
- Assist with the preparation of correspondence and reports for technical analytical data review, marketing information, and other related documentation
- Develop and train newly hired assistant project managers
- Work with accounting staff to facilitate discussions on client account payment habits; assist with collection of monies owed
- Adhere to all Health and Safety Regulation
- Adhere to and participate with all QA\QC policies of the organization to ensure Quality Standards are maintained
- Maintain current employee training file
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
