Client Service Associate

Avalon Trust Company•Santa Fe, NM

59d•$70,000 - $95,000•Onsite

About The Position

The Client Service Associate will serve as a key point of contact between clients and Investment Advisors, proactively managing client inquiries and service requests. This role involves building strong, trusting relationships with clients through timely communication, follow-up, and service excellence, while maintaining a deep understanding of client needs to ensure a personalized and positive experience. The Associate will partner closely with other departments, including Compliance, Operations, Tax, Financial Planning, and Finance, to ensure smooth execution of client requests and adherence to firm-wide processes. Responsibilities include facilitating investment account transactions at custodians, administering alternative investments, coordinating client meetings and deliverables, and providing operational and administrative support in a paperless environment.

Requirements

Bachelor’s degree preferred or equivalent relevant experience.
2–5 years of experience in financial services, wealth management, legal, accounting, or client service roles preferred.
Client-first mindset with a commitment to service excellence.
Strong knowledge of investment accounts, custodial processes, and financial terminology preferred.
Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
Ability to display a high level of accountability and discretion.
Problem-solving and critical-thinking abilities.
Strong communication and relationship-building skills.
Ability to work both independently and collaboratively in a fast-paced, client-centric environment.
Proficiency with CRM systems and Microsoft Office Suite; willingness to learn new technologies.
Commitment to company values.

Responsibilities

Serve as a point of contact between clients and Investment Advisors by proactively managing client inquiries and service requests.
Build strong, trusting relationships with clients through timely communication, follow-up, and service excellence.
Maintain a deep understanding of client needs, ensuring a personalized and positive client experience.
Partner closely with other departments including Compliance, Operations, Tax, Financial Planning and Finance to ensure smooth execution of client requests and adherence to firm-wide processes.
Facilitate investment account transactions at custodians (primarily Fidelity), including opening and closing accounts, transferring assets, money movement (wires, ACH, journals), charitable gifting, trust distributions, and general account maintenance and documentation.
Work directly with Fidelity, and other service teams to troubleshoot issues, resolve escalations, expedite high-priority items, and navigate complex or non-standard transactions.
Ensure all forms, paperwork, and digital workflows are completed accurately and processed in accordance with compliance, regulatory, and custodial requirements.
Assist in the administration of alternative investments by monitoring and coordinating capital calls, distributions, and related documentation.
Maintain accurate records and ensure timely communication with clients and internal teams regarding alternative investment activity.
Manage all logistics for client meetings, including scheduling, coordinating with Investment Advisors, preparing agendas, and confirming details with clients.
Assist in the preparation, assembly, and finalization of all client meeting materials, ensuring accuracy, completeness, and professional presentation.
Update CRM records and client files with meeting notes, follow-up tasks, and service outcomes.
Support overall office organization and operational efficiency.
Develop a strong understanding of firm technology platforms, tools, and systems to effectively complete work in a fully or primarily paperless environment.
Actively contribute to internal process improvements and best practices for enhancing workflow efficiency and client service delivery.
Perform additional duties and projects as assigned to support team and firm-wide initiatives.
Completes other duties as assigned.