Client Service Associate

Wealth Enhancement Group•McKinney, TX

1d•$24 - $25•Onsite

About The Position

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Our McKinney, TX office has an exciting opportunity for a Client Service Associate! This role is a primary point of contact for clients and serves as the welcoming face of the office, delivering an exceptional and professional experience. The Client Service Associate supports financial advisors with high-level administrative and operational tasks, coordinates client meetings, manages account and service requests, and ensures smooth office operations. This role is an On-site position. In the spirit of pay transparency, we are excited to share the hourly pay rate for this position is $24.00 to $25.00/hr (roughly $50,000.00 to $52,000.00 annually), exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Requirements

Customer service training, knowledge, or experience
Proficient in QuickBooks, creating P&Ls, and balancing the books
Ability and willingness to learn financial concepts and products
Capability to prioritize work, meet deadlines, and remain flexible under pressure
Strong team orientation and interpersonal skills
Ability to learn WEG’s sales model, processes, and procedures
Proficiency in understanding financial product features and riders, and the review process
Superior attention to detail and problem-solving skills
Excellent verbal and written communication skills
Proficiency with Microsoft Office Suite or related software
Familiarity with Salesforce and Support Org functionality
AI literacy, including the ability to use AI tools, evaluate AI-generated content, and adapt to evolving technologies

Nice To Haves

Experience with Workday preferred

Responsibilities

Greet clients and ensure the office is clean and welcoming
Schedule meetings with product vendors and sponsors
Manage and distribute mail, and coordinate overnight mail deliveries
Manage QuickBooks, create P&Ls, and balance the books
Order office marketing materials and printer supplies; coordinate printer maintenance with vendors and Technology
Ensure accurate completion of prospect and new client paperwork and setup
Follow up on funds transfers from surrendering companies
Maintain the CRM database and client files, including filing, copying, and data input
Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
Record incoming assets to the appropriate tracking tools
Engage in dialogue with clients to understand their personal history and financial needs
Prepare account transactions, including trades, deposits, withdrawals, and required minimum distributions
Communicate with clients to assess requests, determine necessary actions, escalate to advisors, or handle issue resolution, including death claim processing
Liaise with clients' tax or legal counsel as needed
Gather client data and prepare materials for meetings and reviews
Conduct tax research (e.g., 1099 forms)
Complete review follow-up tasks as required
Demonstrate knowledge of, and execute within, WEG’s Suitability Guidelines, operational processes, and sales model
Understand financial terminology and product offerings
Exhibit working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, and charitable giving practices
Attend client services and company educational events
Participate in vendor presentations as appropriate
Support advisor team operations to improve processes
Complete operational projects that enhance or change team procedures
Communicate process and sales updates to the team
Mentor and train Client Service Associates
Manage vendors to agreed Service Level Agreements
All other duties as assigned.

Benefits

Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)