Client Service Associate

Jackson Hewitt - 1766•Russell Springs, KY

1d•Onsite

About The Position

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Requirements

Strong interpersonal and communication skills
Experience in a fast-paced retail environment
Basic computer proficiency and ability to troubleshoot
Willingness to learn and grow in a customer-focused role

Nice To Haves

Prior customer service or sales experience preferred, but not required
No matter your work background or experience level, we welcome you to apply!

Responsibilities

Actively engage with clients
Confirm appointments
Follow up with past and potential clients
Distribute marketing materials
Keep clients engaged during wait times

Benefits

Free uniforms
Opportunity for advancement
Signing bonus
Training & development
401(k) matching
Bonus based on performance
Employee discounts
Flexible schedule
Hourly pay + competitive bonus package
Free Identity Theft Protection through ID Watchdog from Equifax
Corporate discount program through Avibra
Earned Wage Access through ZayZoon
Discount and Rewards Marketplace through BenefitHub
Opportunities for advancement within the organization or as a tax pro
Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
Free tax preparation training and PTIN registration
Free continuing tax education
Enrolled Agent materials and testing reimbursement