Client Service Associate

Raymond James • Saint Louis, MO

24d • Onsite

About The Position

Under direct supervision, the Client Service Associate uses intermediate skills gained through experience and training to assist Financial Advisors and provide quality service to clients. The role follows established procedures for routine tasks and receives general guidance on non-routine tasks, with limited decision-making responsibility. It involves regular contact with internal and external customers to obtain, clarify, or provide information.

This position provides high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The associate handles client interactions, supports account and transaction processing, maintains client records, prepares correspondence and reports, and assists with marketing and client-facing events. Success requires strong organization, accuracy, communication, and the ability to manage changing priorities and deadlines in a fast-paced, task-oriented environment.

The position is resident (onsite). Travel is less than 25%.

Requirements

• High school diploma or equivalent.
• One or more years of securities industry or related work experience is preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
• Knowledge of general office practices, procedures, and methods.
• Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
• Skill with CRM software or similar contact management software.
• Ability to use Excel, including developing spreadsheets for ongoing reporting.
• Effective communication across in-person, virtual, phone, email, and mail platforms.
• Ability to operate standard office equipment and use required software applications to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to analyze and research account information; organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines; and identify time-sensitive items and competing priorities.
• Ability to take initiative, follow up proactively on submitted items, and resolve errors, questions, or concerns.
• Ability to handle stressful situations and provide calm, professional, high-level customer service.
• Ability to analyze problems and establish solutions in a fast-paced environment.
• Mathematical ability sufficient to process account and transaction information.
• Strong interpersonal and oral and written communication skills across organizational levels, both in person and virtually.
• Ability to work independently and as part of a cohesive team.

Nice To Haves

• One or more years of securities industry or related work experience is preferred.

Responsibilities

• Respond to a high volume of daily interactions, including basic inquiries and meeting scheduling, with prospective and existing clients by phone, in person, virtually, and through mailings.
• Work independently and as part of a team to support Financial Advisors and the branch office.
• Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Review client paperwork and documentation for accuracy and correctness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms, and reports to support existing clients and prospecting efforts.
• Prepare business summary reports and client-specific reports for Financial Advisor review as needed.
• Create and maintain records and files using Client Relationship Management (CRM) software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Enter orders at the direction of the Financial Advisor, as needed.
• Participate in available training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage may be available.
• Life insurance may be available.
• Critical illness insurance and accident insurance may be available.
• Disability benefits may be available.
• Retirement savings may be available.
• Paid time off, including vacation, holidays, and sick leave, may be available.
• Parental leave may be available.
• Additional compensation may include cash or equity, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED