Client Service Associate

Waverly Advisors • Boulder, CO

5d • Onsite

About The Position

Waverly Advisors is seeking an experienced Client Service Associate for its Boulder, Colorado office. The Client Service Associate is an essential member of the team and serves as a liaison between clients and advisors or financial planners, supporting the firm’s client experience. The role provides client service and administrative support, helps maintain client relationships, processes account and investment-related documentation and requests, and coordinates with financial custodians and internal teams. The position requires strong communication, attention to detail, organization, flexibility, promptness, resiliency, and the ability to anticipate needs. Minimal travel is required. The role involves prolonged periods of sitting at a desk and working on a computer, occasional lifting of up to 15 pounds, and the ability to access and navigate the organization’s facilities.

Requirements

• At least 2 years of client service experience in an RIA or Broker/Dealer is strongly preferred.
• A bachelor’s degree in Finance, Business, or a related field, or 5 years of financial services experience in lieu of a college degree.
• Experience with Schwab, Fidelity, or Pershing is required.
• Proficiency in Microsoft Office.
• Willingness to obtain Series 65.
• Strong verbal and written communication skills.
• Ability to manage demands from multiple people and deadlines.
• Minimal travel is required.
• Able to sit for prolonged periods at a desk and work on a computer.
• Able to lift 15 pounds at times.
• Able to access and navigate each department at the organization’s facilities.

Nice To Haves

• Experience with Pershing is strongly preferred.
• Familiarity with portfolio accounting systems and client relationship management software is preferred.
• Proactive, team-oriented approach and ability to build positive relationships with clients and colleagues.
• Detail-oriented self-starter with strong organizational skills.
• Positive, can-do attitude and willingness to learn.

Responsibilities

• Serve as a primary point of contact for clients and assist Wealth Advisors in developing and maintaining client relationships.
• Provide client service support, including account applications, custodial paperwork, investment advisory agreements, and money movements.
• Respond to internal and external client requests in a timely manner.
• Process client documents, including advisory agreements, account applications, and other custodial paperwork.
• Assist with meeting preparation, including binding and preparing presentation materials.
• Coordinate with the Private Fund team on alternative investment subscriptions and redemptions.
• Work with financial custodians, including Schwab and Fidelity, to establish, maintain, and update client accounts.
• Track and update client information in SharePoint and Salesforce, including contact information, agreements, notes, correspondence, and relevant documents.
• Track information sent to financial custodians and verify receipt and completion of work.
• Assist with tracking client money movement requests and communicate information to Advisors.
• Notify Wealth Advisors when trades are needed in relation to client money movement requests.
• Process clients’ Required Minimum Distributions annually.
• Follow Waverly compliance policies and procedures related to client requests and other matters.
• Perform administrative duties as needed.

Benefits

• Comprehensive health coverage.
• Dental coverage.
• Vision coverage.
• 401(k) retirement plan with match and profit sharing.
• Twelve paid holidays each year.
• An extra vacation day during the employee’s birthday week.
• Responsible Time Off policy with no annual PTO limits, while balancing team responsibilities and business needs.
• Paid sabbatical of four consecutive weeks after seven years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level