Client Service Associate, Shared Support Team

Edelman Financial Engines•Silver Spring, MD

6d•Hybrid

About The Position

At Edelman Financial Engines (EFE), the purpose is to guide people with the financial advice they need to thrive. The company believes that every dollar saved represents a lifetime of hard work and aspirations, and every dollar invested has a job to do for clients. They are committed to managing clients’ investments by truly understanding them as people first and then delivering advice, strategies, and solutions to help them feel confident about their financial plans. The goal is to build long-term relationships based on respect, integrity, and a belief that their responsibility is to help people make smart investment decisions in every stage of their lives. The culture is grounded in CORE values: Client First, One Team, Respectful Candor, and Endless Curiosity. As a member of the Client Services team, this role plays a pivotal part by partnering with a Financial Planner to provide a high level of customer service to clients. The company is seeking someone with financial services experience to deliver outstanding service by building and encouraging client relationships, as well as performing all related administrative functions. This opportunity is for individuals with outstanding client service and communication skills, and a good understanding of finance.

Requirements

Good understanding of finance and investment markets/securities
Critical thinking, attention to detail, and multi-tasking skills required
Able to adapt to changes in the work environment, handle challenging demands and work with frequent change, delays, or unexpected events
Position requires a high level of confidentiality

Nice To Haves

2+ years of relevant experience (Registered Investment Advisor or Broker/Dealer) is preferred
Bachelor’s degree or equivalent experience preferred

Responsibilities

Coordinate client meetings, including greeting clients, appointment preparation, and supporting the completion of required paperwork
Supervise client account activity, researching and resolving issues
Prepare and review all new account paperwork to ensure documents are complete and in good order
Verify accounts are traded into the accurate model and aid operation teams as needed; supervise incoming rollovers, other investment funding, and transfers to ensure that all applicable accounts moved.
Document key client achievements and other relevant data into systems that will assist in future client interactions
Maintain risk awareness and compliance; identify problems in a timely manner while aligning with standard resolution policy, the established corporate process, and regulatory procedures
Support the firm’s initiatives, assist with any company-wide projects and activities, and attend functions as needed
Participation in projects, task forces, councils, and product rollouts to ensure CSA voice is represented