Client Service Associate

Winston Flowers•Boston, MA

About The Position

For over 75 years, the dedicated team at Winston Flowers has been committed to fostering excellence in everything we do. Today, our family-owned company has a worldwide online presence, two state-of-the-art design studios—60,000 square feet in Boston and 12,000 square feet in New York City—and retail shops throughout the Greater Boston area and in Greenwich, Connecticut. Each and every person on our team works in pursuit of a singular goal: to take care of our clients’ precious moments as if they were our own. This dynamic, creative client service position is responsible for providing excellent service to our customers on a variety of levels. As a critical member of our Design Studio sales team, you will assist clients with gift product selection, questions and specific product requests via telephone. We look for candidates with a high level of energy, who are self-motivated and who will thrive in a fast-paced environment.

Requirements

Previous experience in hospitality and/or customer service is preferred; experience in a high call volume environment is helpful
Exemplary verbal communication and interpersonal skills
Ability to efficiently and professionally meet client needs, while balancing the needs of the company
Excellent grammar and spelling skills, combined with strong attention to detail
Ability to work independently, listen attentively and respond effectively to concerns, combined with exceptional follow-through skills
Enthusiasm the floral industry and a passion for great design
Computer proficiency and ability to multi task between programs
Schedule flexibility as business needs require, including Saturdays
Peak business periods will require extended work days and work weeks

Responsibilities

Utilize Customer Relationship Management process to create custom gift product presentations for clients during telephone sales calls; using a consultative approach to build rapport and present key selling points while focusing on the customer’s needs
Effectively upholds the service standards of Winston Flowers by providing excellent service, assisting customers with product selection and troubleshooting client issues, while managing internal processes to ensure timely deliveries
Responsible for follow-up inquiries to select clients to ensure 100% satisfaction
Identify future sales prospects from day to day calls and communicate to appropriate internal team(s) to maximize potential opportunities