Client Service Associate

Gallagher•Scottsdale, AZ

About The Position

Gallagher is hiring a Client Service Associate to join its Commercial team and help clients address challenges through tailored insurance solutions. The role works closely with colleagues to support meaningful client interactions, service excellence, and collaboration. The associate supports clients through renewal and new-business activities, processes certificates of insurance, and keeps client and policy information accurate in Gallagher’s systems. The role also contributes to workflow improvements, client relationship management, compliance, and timely, high-quality service delivery.

Requirements

High school diploma or GED.
At least 1 year of relevant work experience.
Proficiency in Microsoft Office.
Willingness to obtain a Property and Casualty (P&C) license within 90 days of employment.
Ability and desire to build relationships and deliver results.
Adaptability and resilience in managing shifting priorities.
Collaborative mindset and ability to work with teams across Gallagher.

Nice To Haves

Associate degree, professional certification, or equivalent training.
Experience managing client relationships.

Responsibilities

Contribute to the renewal process by delivering timely, high-quality solutions to clients.
Support new-business activity by handling applications, compiling client information, and preparing accurate proposals for potential clients.
Process certificates of insurance and keep client and policy data up to date in Gallagher’s systems.
Collaborate with the team to improve processes, meet goals, and maintain productivity standards.
Conduct regular audits to ensure compliance with regulations and service standards.
Use Gallagher’s technology to enhance productivity and deliver quality results.
Manage multiple priorities and complete tasks on time.
Build strong relationships with clients and their representatives, ensuring they feel supported and valued.