Financial Advisory - Client Service Associate

Kestra • Lincolnshire, IL

11d

About The Position

Client Relations Associate will be responsible for delivering exceptional client service, supporting advisors, and ensuring smooth day-to-day operations. This role serves as a primary point of contact for clients, helping maintain strong relationships while ensuring accuracy, responsiveness, and compliance in all client interactions.

Requirements

• Bachelor’s degree in business, finance, or related field, or recent graduate
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Nice To Haves

• Experience in financial services, wealth management, or client service is a plus
• Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra.
• Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Responsibilities

• Serve as a primary contact for client inquiries and service requests
• Build and maintain strong client relationships through proactive communication
• Assist clients with account-related questions, paperwork, and follow-ups
• Coordinate client meetings, including preparation and post-meeting follow-up
• Prepare and process new account applications and onboarding documentation
• Handle account maintenance requests (transfers, distributions, beneficiary updates, etc.)
• Monitor account activity and ensure timely execution of transactions
• Maintain accurate client records in CRM and custodial platforms
• Support advisors in meeting preparation, including performance reports and financial planning materials
• Generate client reports and assist in portfolio review preparation
• Track and follow up on outstanding client action items
• Assist with implementation of financial plans and investment recommendations
• Ensure all activities comply with SEC/FINRA regulations and firm policies
• Maintain organized client files and documentation (digital and physical)
• Assist with compliance audits, reporting, and documentation requests
• Identify process improvement opportunities to enhance efficiency
• Coordinate with custodians, third-party providers, and internal teams
• Manage task workflows and deadlines to ensure timely service delivery
• Support special projects and operational initiatives as needed

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level