Financial Advisory - Client Service Associate
Kestra Holdings•Lincolnshire, IL
About The Position
Client Relations Associate will be responsible for delivering exceptional client service, supporting advisors, and ensuring smooth day-to-day operations. This role serves as a primary point of contact for clients, helping maintain strong relationships while ensuring accuracy, responsiveness, and compliance in all client interactions.
Requirements
- Bachelor’s degree in business, finance, or related field, or recent graduate
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (Excel, Word, Outlook)
Nice To Haves
- Experience in financial services, wealth management, or client service is a plus
Responsibilities
- Serve as a primary contact for client inquiries and service requests
- Build and maintain strong client relationships through proactive communication
- Assist clients with account-related questions, paperwork, and follow-ups
- Coordinate client meetings, including preparation and post-meeting follow-up
- Prepare and process new account applications and onboarding documentation
- Handle account maintenance requests (transfers, distributions, beneficiary updates, etc.)
- Monitor account activity and ensure timely execution of transactions
- Maintain accurate client records in CRM and custodial platforms
- Support advisors in meeting preparation, including performance reports and financial planning materials
- Generate client reports and assist in portfolio review preparation
- Track and follow up on outstanding client action items
- Assist with implementation of financial plans and investment recommendations
- Ensure all activities comply with SEC/FINRA regulations and firm policies
- Maintain organized client files and documentation (digital and physical)
- Assist with compliance audits, reporting, and documentation requests
- Identify process improvement opportunities to enhance efficiency
- Coordinate with custodians, third-party providers, and internal teams
- Manage task workflows and deadlines to ensure timely service delivery
- Support special projects and operational initiatives as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
