Client Service Associate

Raymond James • Mishawaka, IN

7d • Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented Client Service Associate to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role involves frequent client interactions across phone, email, in-person, virtual, and mail channels, along with organizing and tracking multiple detailed tasks in a fast-paced environment with changing priorities and deadlines.

The associate supports account opening and maintenance, financial transactions, branch and advisor expense processing, client and security research, documentation review, reporting, recordkeeping, and advisor marketing efforts. The role also requires ongoing training and professional development to stay current with firm and industry policies and procedures. The position is resident (onsite); travel is less than 25%.

Requirements

• High School Diploma or equivalent; high school completion is required.
• One or more years of securities industry or related work experience is preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
• Knowledge of general office practices, procedures, and methods.
• Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
• Skill with CRM software or similar contact-management software.
• Skill with Excel, including developing spreadsheets for ongoing reporting.
• Effective communication across in-person, virtual, phone, and mail channels.
• Ability to use standard office equipment and software applications to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
• Ability to organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines.
• Ability to identify time-sensitive items and assess competing priorities.
• Ability to take initiative, follow up proactively on submitted items, and resolve errors, questions, or concerns.
• Ability to handle stressful situations and provide calm, professional customer service.
• Ability to analyze problems and establish solutions in a fast-paced environment.
• Ability to communicate effectively, orally and in writing, with all organizational levels, both in person and virtually.
• Ability to work independently and as part of a cohesive team.

Nice To Haves

• One or more years of securities industry or related work experience.

Responsibilities

• Handle a high volume of daily client interactions, including basic inquiries and meeting scheduling, by phone, in person, virtually, and through mailings.
• Provide support independently and as part of a team to Financial Advisors and the branch office.
• Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms, and reports to service existing clients and support prospecting for new clients.
• Prepare business summary reports and client-specific reports for Financial Advisor review.
• Create and maintain records and files using CRM software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Enter orders at the direction of a Financial Advisor, as needed.
• Participate in available training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Critical illness insurance and accident insurance
• Disability benefits
• Retirement savings
• Paid time off, including vacation, holidays, and sick leave
• Parental leave
• Additional compensation may include cash or equity, discretionary bonuses, or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED