Client Service Associate

Edelman Financial Engines, LLC•Alexandria, VA

27d•$50,000 - $65,000

About The Position

As a member on the Client Services team, you’ll play a pivotal role by partnering with the Financial Planner providing a high level of customer service to our clients. We are looking for someone with financial services experience to help us deliver outstanding service by building and encouraging the client relationship, as well as performing all related administrative functions. If you have outstanding client service and communication skills, with a good understanding of finance, this is the opportunity for you!

Requirements

Good understanding of finance and investment markets/securities
Critical thinking, attention to detail, and multi-tasking skills required
Able to adapt to changes in the work environment, handle challenging demands and work with frequent change, delays, or unexpected events.
Position requires a high level of confidentiality

Nice To Haves

Two years of relevant experience (Registered Investment Advisor or Broker/Dealer) is preferred
Bachelor’s degree or equivalent experience preferred

Responsibilities

Coordinate client meetings, including greeting clients, appointment preparation, and supporting the completion of required paperwork.
Supervise client account activity, researching and resolving issues
Prepare and review all new account paperwork to ensure documents are complete and in good order
Verify accounts are traded into the accurate model and aid operation teams as needed; supervise incoming rollovers, other investment funding, and transfers to ensure that all applicable accounts moved
Document key client achievements and other relevant data into systems that will assist in future client interactions
Maintain risk awareness and compliance; identify problems in a timely manner while aligning with standard resolution policy, the established corporate process, and regulatory procedures
Support the firm’s initiatives, assist with any company-wide projects and activities, and attend functions as needed
Participation in projects, task forces, councils, and product rollouts to ensure CSA voice is represented