Full Time Floating Client Service Associate

Independent Bank • Sparta, MI

7d • Hybrid

About The Position

Join Independent Bank's expanding team at their NEW Macomb location! Independent Bank fosters a culture that encourages professional growth and embraces diversity. They value a variety of thoughts, ideas, and backgrounds, creating an inclusive and collaborative environment to find the best solutions for clients and the company. Independent Bank also recognizes the importance of career growth and offers an exciting Career Path for all Retail Branch employees, allowing for self-directed growth opportunities to advance at your own pace. This Career Path covers everything from conducting financial transactions, educating clients on products and services, building client rapport, and originating client loans. Starting as a Client Service Associate allows you to learn the basics of Independent Bank’s culture, policies, and procedures, equipping you with the materials to advance through the Career Path. This is a floating position requiring travel to multiple branches throughout the week, including Sparta, Cedar Springs, Holland, Muskegon, Rockford, East Beltline, Standale, Monroe Center, Plainfield, Cascade, Howard City, and Sand Lake.

Requirements

• High school diploma or equivalent education is required.
• Willingness to travel to other branches in the region as scheduled (listed in opening paragraphs above).
• Outstanding client service skills.
• The ability to adapt and adjust to new ideas, processes, workflows, and systems.
• Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.
• Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team.
• A strong desire to be a part of the Independent Bank family while contributing to our growth and success.
• 1+ years of community banking experience.
• 2+ years of community banking experience or high level customer service and cash handling experience.
• 3+ years of community banking experience
• NMLS registration under the SAFE Act of 2008.

Nice To Haves

• Cash handling experience is preferred, but it is not required as we provide ample training.

Responsibilities

• Assist clients with transaction services and provide solutions in a friendly and efficient manner.
• Deliver financial solutions to clients utilizing Independent Bank products and services.
• Gain an understanding of the basic framework of Independent Bank accounts.
• Become skilled with regards to conducting different types of transactions for clients.
• Utilize all available technology to perform daily tasks.
• Strengthen your understanding of the basic framework of Independent Bank business accounts.
• Become proficient with regards to conducting different types of transactions for clients.
• Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.
• Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services.
• Identify client referral opportunities to appropriate team members.
• Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
• Ability to have meaningful financial conversations with clients during all interactions.
• Maintain ongoing communication with clients following internal processes and procedures.
• Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.
• Exemplify professional knowledge on the framework of Independent Bank business accounts.
• Recognize opportunities to meet client needs with Independent Bank products and services, as well as offering appropriate solutions.
• Take consumer loan applications in response to client inquiries.
• Responsible for advanced branch operations tasks such as, but not limited to, client service requests, vault, ATM duties, cash items, debit/credit card disputes, instant issue debit cards and wire transfers.
• Advanced proficiency with Independent Bank products and services.
• Accountable for participating in IB Edge Sales Management routines such as roadmaps and check-ins.
• Capability to develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.
• Ability to have in-depth, proactive financial conversations with clients during all interactions, and follow through on the results of those conversations.
• Serve as a mentor and instructor for other team members in advancing their skills.
• Demonstrated ability to make personal connections, engage and educate clients, ask open-ended questions, and listen in order to establish trust and build lasting relationships.
• Originate and close consumer loans.
• Accountable for preparation of, and participation in, IB Edge Sales Management routines.
• Possess the drive, initiative and knowledge to provide financial options for clients using a consultative approach.
• Partner with specialists (Financial Advisors, Mortgage Originators, Commercial Lenders, etc.) to connect clients with experts who can assist with specialized needs.
• Seek out leadership opportunities and develop skills necessary to be a successful leader such as coaching, having difficult conversations, community involvement and change management.

Benefits

• Competitive hourly pay and great benefits.
• Accommodating and flexible paid time off.
• Numerous advancement opportunities with structured, personalized career paths and mentoring.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Extensive training on all areas and aspects of the banking field to help you reach your highest potential.
• Community-focused events and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED