Client Service Associate
About The Position
An independent financial advisory firm in Lumberton, North Carolina, established in 1990, is seeking a Client Service Associate to own the service side of its practice. This is a stable, long-term role for an experienced financial services professional who can support clients and keep office operations running with independence and reliability. The associate will coordinate meeting preparation and office workflow, process client paperwork, respond to client questions, manage scheduling, execute trades when the advisor and senior associate are unavailable, maintain the client relationship calendar, and keep CRM records accurate. Over time, the position is expected to take on increased responsibility and may progress to a Senior Service Advisor title as the current senior associate moves toward retirement.
Requirements
- Hold an active or recently lapsed Series 7 license; the firm will support the reinstatement process.
- Have financial services experience and knowledge of how an advisory office works.
- Demonstrate a self-starter mentality, including finding answers independently and being comfortable using the phone.
- Be punctual, organized, and dependable.
Nice To Haves
- Broker-dealer platform experience.
- High emotional intelligence, particularly when supporting clients through major life events.
- Familiarity with eMoney, Morningstar Advisor Workstation, or Altitude CRM.
Responsibilities
- Prepare meeting agendas and coordinate the morning workflow.
- Process client paperwork from start to finish, following up on corrections or resubmissions before paperwork is submitted.
- Handle client calls and answer questions about accounts and statements.
- Manage scheduling across the team.
- Execute trades in-house when the advisor and senior associate are unavailable.
- Maintain the client relationship calendar, including birthday letters, monthly mailings, and other client communications.
- Maintain accurate CRM records so client matters are tracked.
Benefits
- Salary of $62,000 to $75,000.
- Performance bonus tied to firm production.
- 401(k) with a 4% guaranteed employer match.
- Healthcare reimbursement.
- Paid time off (PTO).
- All market holidays off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
