Client Service Associate

Raymond James•Mishawaka, IN

About The Position

Raymond James is seeking a motivated, detail-oriented Client Service Associate to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role involves frequent client interactions across phone, email, in-person, virtual, and mail channels, and requires the ability to organize and track detailed tasks amid changing priorities and deadlines in a fast-paced environment. The associate supports financial advisors and branch operations by servicing client inquiries, processing transactions and expenses, opening accounts, maintaining accurate documentation and records, preparing correspondence and reports, and assisting with marketing and client events. The role also requires keeping current with firm and industry policies and procedures through training and professional development. Raymond James describes a people-first culture guided by client-first service, integrity, independence, and a conservative, long-term view. The position's total compensation includes base salary or wages and may include additional compensation, discretionary bonuses, or commissions. The position is eligible for a benefits package, with eligibility and offerings varying by position and employment status.

Requirements

High school diploma or equivalent; high school completion is required.
One or more years of securities industry or related work experience is preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
Knowledge of general office practices, procedures, and methods.
Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
Skill with CRM or similar contact management software.
Skill with Excel, including developing spreadsheets for ongoing reporting.
Effective communication across in-person, virtual, phone, email, and mail channels.
Ability to operate standard office equipment and use software applications to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
Ability to organize, manage, and track multiple detailed tasks with changing priorities and deadlines; identify time-sensitive items and assess competing priorities.
Ability to take initiative, follow up proactively, and resolve errors, questions, or concerns to ensure submitted items are completed accurately.
Ability to handle stressful situations and provide calm, professional, high-quality customer service.
Ability to analyze problems and establish solutions in a fast-paced environment.
Ability to communicate effectively, orally and in writing, with all organizational levels, in person and virtually.
Ability to work independently and as part of a cohesive team.

Nice To Haves

One or more years of securities industry or related work experience.

Responsibilities

Handle a high volume of daily interactions with prospective and existing clients, including inquiries and meeting scheduling, through phone, in-person, virtual, and mail channels.
Provide support to Financial Advisors and the branch office independently and as part of a team.
Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
Open new client accounts and research client and security information using internal databases and other technologies.
Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
Prepare letters, forms, and reports to support existing clients and prospecting efforts.
Prepare business summary reports and client-specific reports for Financial Advisor review.
Create and maintain records and files using Client Relationship Management (CRM) software.
Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
Enter orders at the direction of the Financial Advisor, as needed.
Participate in training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
Perform other duties and responsibilities as assigned.