Client Service Associate

Ivy Way Placements•San Francisco, CA

2d•Hybrid

About The Position

The Client Service Associate provides client service management support to clients and operational support to advisor teams. The role works with financial advisors and custodians on new client account implementation, trade execution, liquidity management, and ongoing maintenance of existing client accounts. It also supports onboarding of new funds and contributes operational experience to a growing business. The position requires strong organization, attention to detail, communication, project management, and the ability to work effectively in a fast-paced, deadline-focused environment. The associate will learn and use Addepar for advisor performance reporting and ad hoc data analysis.

Requirements

Bachelor's degree required.
Two to three years of relevant experience.
Strong interest in client service management.
Confidence hosting conference calls, creating meeting agendas, and articulating meeting minutes with clients and business teams.
Ability to navigate online custodian platforms, such as Schwab and Fidelity.
Keen risk awareness and knowledge of when and how to escalate potential issues.
Familiarity with industry standards and regulations to suggest new processes and controls where needed.
High proficiency with Microsoft Office.
Team-oriented, respectful, high-integrity, and humble.
Self-starter able to follow direction and offer perspectives on new initiatives.
Detail-focused with excellent organizational skills and ability to multitask.
Excellent written, oral, and listening communication skills.
Comfortable working in a fast-paced, deadline-focused environment.

Nice To Haves

Schwab and Fidelity custodian experience is highly preferred.
Series certifications are a plus but are not required.
Addepar experience is a plus.

Responsibilities

Work closely with financial advisors to support their clients.
Manage cash balances and daily asset transfers in accounts.
Plan and manage the new account onboarding process, including separately managed accounts (SMAs) and alternative investments.
Execute, process, and reconcile trading and other investment-related transactions.
Monitor custodian platforms for alerts and NIGOs that affect client accounts.
Develop strong relationships with custodians to provide extraordinary client service.
Learn and use the firm's Addepar client reporting software to conduct performance reporting for advisors and ad hoc data analysis for team members.
Serve as a liaison among third-party managers, custodians, and financial advisors during onboarding of new funds.
Serve as a key liaison to other operational areas supporting the business.
Ensure KYC standards are met and materials are organized consistently.
Apply project management skills to support clear communication and task execution while meeting deadlines.
Contribute operational background and experience to a growing business.