Client Service Associate

PNC • Pittsburgh, PA

2d • Onsite

About The Position

As a Client Service Associate in PNC's Private Bank organization, the employee is based in Pittsburgh, Pennsylvania and develops and maintains long-term client relationships. The role manages client expectations and provides exceptional service and accurate execution of client requests, inquiries, and transactions. It also identifies opportunities for clients to use digital self-service tools, coordinates with internal partners to resolve issues, and seeks feedback and service improvements to support client satisfaction. PNC describes this position as in-office and does not provide employment visa sponsorship or participate in STEM OPT for it.

Requirements

• Typically requires a university or college degree with less than one year of professional experience, or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
• Demonstrate knowledge, skills, and abilities appropriate to the role, including accuracy and attention to detail, client relationship management, customer support policies and procedures, decision-making and critical thinking, fiduciary responsibilities, investment management, managing multiple priorities, and knowledge of products and services.
• No required certifications.
• No required licenses.

Responsibilities

• Develop and maintain long-term client relationships.
• Actively manage client expectations to maximize satisfaction with products and services.
• Provide exceptional client service and accurately execute requests, inquiries, and transactions, including money movement, demographic updates, beneficiary administration, security transfers, credit transactions, and research requests.
• Identify opportunities to use digital tools to provide self-service solutions.
• Serve as a point of contact for clients, client teams, and service partners.
• Escalate client implementation and servicing issues to senior leadership as necessary.
• Communicate with internal partners to identify potential issues, solve problems collaboratively, and track open issues through resolution.
• Learn and understand existing and upcoming technologies to support client consultations and requests.
• Determine service improvements proactively and solicit client input and feedback to improve client satisfaction.
• Apply customer-focused practices and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level