Client Service Associate

Morgan Stanley • Spartanburg, SC

12d

About The Position

Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The role assists with the development and growth of business by engaging clients and utilizing the full capabilities of the firm. It requires an understanding of firm policies, procedures, and capabilities to deliver the full firm to clients.

The associate supports client relationships and Financial Advisors through client service, account administration, marketing support, training, and other daily business activities. The position reports to the Business Service Manager.

Requirements

• High school diploma or equivalent.
• Willingness to obtain Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Strong computer skills and knowledge of Microsoft Office products.
• Exceptional writing, interpersonal, and client service skills.
• Detail-oriented with superior organizational skills and the ability to prioritize tasks.
• Team player with the ability to collaborate with others.
• Ability to work in a fast-paced, evolving environment.
• Goal-oriented, self-motivated, and results-driven.

Nice To Haves

• College degree preferred.
• Industry experience is a plus.

Responsibilities

• Cultivate and enhance new and existing client relationships through active communication, processing client requests, resolving inquiries, providing guidance, and keeping key information and documentation current.
• Identify and assist with firm services and solutions that support clients’ needs, including banking products and services and secure digital offerings such as Morgan Stanley Online and Morgan Stanley Mobile.
• Confirm authorization and authenticate clients when processing requests.
• Onboard and maintain client accounts, including collecting client information and required documentation and processing money movement transactions.
• Review client account alerts and take appropriate action.
• Partner with Financial Advisor(s) to develop a business plan and deliver against a client service model.
• Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars.
• Engage in available training and education programs, including firm strategic priorities, professional development, and updates on policies, procedures, and platforms; attend scheduled targeted or monthly field service professional and/or training calls.
• Perform administrative duties supporting Financial Advisors’ daily business practices, including telephone coverage, business travel arrangements, coordination of client meetings, preparation of travel and expense reports, and file and calendar maintenance.
• Proactively participate in firm initiatives directed by local management.
• Seek opportunities to use firm resources for peer sharing and collaboration with Financial Advisors.

Benefits

• Morgan Stanley offers comprehensive employee benefits and perks and support for employees and their families throughout their work-life journey.
• Opportunity to move about the business for employees who demonstrate passion and grit.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED