Client Service Associate
About The Position
The Client Services Associate delivers professional, reliable, customer-focused mail and package services to students, faculty, staff, and university departments. The role supports daily mailroom operations by receiving, sorting, processing, tracking, and distributing incoming and outgoing mail and packages. It requires strong organization, attention to detail, professionalism, and a commitment to service in a dynamic university environment. The position operates in a university mail services environment and involves regular interaction with students, faculty, staff, vendors, and delivery personnel. The associate must work effectively in a fast-paced setting while following service standards, safety practices, and operational procedures.
Requirements
- High school diploma or GED.
- Strong verbal and written communication skills.
- Basic computer proficiency, including data entry, email, and package tracking systems.
- Ability to manage multiple tasks while maintaining accuracy and professionalism.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively in a team environment.
- Commitment to confidentiality, accountability, and excellent customer service.
- Ability to stand and walk for extended periods.
- Ability to lift, carry, push, and move packages weighing up to 50 pounds, with or without reasonable accommodation.
- Ability to bend, reach, and perform repetitive tasks associated with mail processing and package handling.
Nice To Haves
- Previous experience in customer service, mail services, shipping and receiving, warehouse operations, or a related field.
Responsibilities
- Receive, sort, scan, and process incoming mail and packages from carriers including USPS, UPS, FedEx, Amazon, and DHL.
- Verify package information, enter tracking details accurately, and process items according to established procedures.
- Notify recipients when mail and packages are available for pickup using designated tracking and notification systems.
- Assist students, faculty, staff, and university departments with mail, package pickup, delivery, and shipment inquiries.
- Verify recipient identification and obtain required signatures before securely releasing mail and packages.
- Maintain accurate records of incoming and outgoing mail, package movement, deliveries, and customer interactions.
- Prepare outgoing mail and packages for shipment by sorting, labeling, weighing, and completing applicable shipping documentation.
- Maintain an organized, clean, and secure mailroom, warehouse, and package storage area.
- Follow security protocols, chain-of-custody requirements, and mail-handling procedures.
- Identify, research, and promptly resolve package discrepancies, misdirected items, and customer service concerns.
- Communicate professionally with university representatives, delivery drivers, coworkers, and management.
- Assist with inventory management, supply replenishment, and general mailroom administrative duties.
- Support additional operational assignments as needed to ensure efficient daily service delivery.
Benefits
- Career growth opportunities and the chance to learn new skills.
- Learning and development opportunities.
- Employee recognition programs.
- Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour for every 30 hours worked. PTO may increase based on tenure and/or assigned account.
- Employee and client referral bonuses for current employees.
- Medical, dental, and vision benefits.
- Health care and dependent care flexible spending accounts (HCFSA and DCFSA), and a health savings account (HSA).
- Pre-tax commuter transit and parking plans.
- Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
- Legal program and identity theft protection.
- Pet discounts and pet insurance.
- Group home and auto insurance.
- Employee assistance program (EAP).
- Education discounts.
- 401(k) with matching.
- Entertainment discounts.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
