Client Service Associate

Rho•Salt Lake City, UT

29d•$58,000 - $70,000•Onsite

About The Position

Rho is the modern banking platform built for startups. As a Client Service Associate on the Client Services team, you will support our clients (entrepreneurs and their finance teams) by providing effective, timely assistance over live chat, phone, email, and text. You will handle inquiries ranging from basic technical issues, such as password resets, to complex service questions, such as guidance on ERP integrations or setting up an expense management policy on the platform. This role is based full-time in our Salt Lake City office and offers the opportunity to build strong customer service and finance operations skills at a growing company. This is an evening-shift role based in our Salt Lake City office. We are hiring for two schedules, and you can indicate your preferred shift in the application: Tuesday–Saturday, 3:00 PM–12:00 AM MST or Sunday–Thursday, 3:00 PM–12:00 AM MST.

Requirements

2+ years of experience in customer service; financial services or startup experience preferred.
Strong communication skills, with the ability to explain complex concepts clearly to clients.
Self-motivated with good judgment and sound decision-making, particularly during shifts with lighter on-site coverage.
Basic understanding of finance concepts: banking, credit cards, and accounting principles.
Comfortable working in a fast-paced environment and adapting to changing priorities.

Nice To Haves

financial services or startup experience preferred

Responsibilities

Address and resolve client issues via chat, phone, email, and text, applying good judgment and Rho's service standards in every interaction.
Document common client issues and resolutions to help build the team's knowledge base.
Gather client feedback to help identify service improvements.
Document and communicate ongoing issues to teammates and leadership for follow-up when needed.
Follow established protocols and procedures for client service delivery.