Client Service Associate

Wealth Enhancement Group•Lancaster, CA

5d•Onsite

About The Position

Wealth Enhancement is hiring a Client Service Associate to serve as a primary point of contact for clients and the welcoming face of the office. The role creates a professional client experience and provides administrative and operational support to financial advisors and clients. It coordinates meetings and communications, manages account and service requests, and builds strong client relationships while maintaining confidentiality, accuracy, responsiveness, and attention to detail. This is an on-site position. The Client Service Associate supports reception and office operations, new-client onboarding, client relationship management, client review preparation and follow-up, and team and corporate operations. The role also requires knowledge of financial industry terminology, products, suitability guidelines, and operational processes. The stated starting pay range is $21.00 to $25.00, exclusive of bonuses and benefits. The full salary grade for this level is $42,500 to $63,750. The company offers a range of benefits and development opportunities, with some benefits subject to eligibility or service requirements.

Requirements

Bachelor’s degree or equivalent experience in a relevant field.
Customer service training, knowledge, or experience.
Ability and willingness to learn financial concepts and products.
Ability to prioritize work, meet deadlines, and remain flexible under pressure.
Strong team orientation and interpersonal skills.
Ability to learn WEG’s sales model, processes, and procedures.
Proficiency in understanding financial product features and riders, and the review process.
Superior attention to detail and problem-solving skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office Suite or related software.
AI literacy, including the ability to use AI tools, evaluate AI-generated content, and adapt to evolving technologies.

Nice To Haves

Familiarity with Salesforce and Support Org functionality.
Experience with Workday.
Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, and alternative investments.

Responsibilities

Greet clients and help ensure the office is clean and welcoming.
Schedule meetings with product vendors and sponsors.
Manage and distribute mail and coordinate overnight mail deliveries.
Handle office housekeeping, including stocking refreshments and snacks and watering plants.
Receive and put away store and office supply deliveries.
Coordinate printer maintenance with vendors and Technology.
Ensure prospect and new-client paperwork and setup are completed accurately.
Follow up on funds transfers from surrendering companies.
Maintain the CRM database and client files, including filing, copying, and data entry.
Research and follow up on issues with the Broker/Dealer, WEG Operations, and vendors.
Communicate with clients to understand their personal histories and build relationships.
Prepare account transactions, deposits, withdrawals, and required minimum distributions (RMDs) at the advisor’s direction.
Understand client requests, determine appropriate next steps, communicate matters to the advisor, and resolve issues when appropriate, including death claims.
Gather client data and prepare materials for client meetings and reviews.
Conduct tax research, including research related to 1099s.
Complete client review follow-up needs.
Accurately apply WEG Suitability Guidelines and operational processes.
Attend Client Services and company educational events and, as appropriate, vendor presentations.
Assist Advisor Team Operations with process improvements and complete operational projects supporting enhancements and changes.

Benefits

Training and professional development.
Medical, dental, and vision coverage for eligible full-time employees and their families.
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses.
Employer-paid and voluntary life and AD&D insurance.
Employer-paid short-term and long-term disability and workers’ compensation.
401(k) with match and profit sharing.
Wellness programs and resources.
Voluntary benefits, including pet insurance.
18 days of paid time off (PTO) accrued annually, increasing to 25 days after four years of service.
12 paid holidays each year, including 10 predetermined and 2 floating days.
Paid parental leave and paid caregiver leave; caregiver leave is available after six months of tenure.
Reimbursement for tuition, licensing, and other credentials after meeting service requirements.