Client Service Associate

PNC Bank • Pittsburgh, PA

1d • Onsite

About The Position

As a Client Service Associate in PNC's Private Bank organization, you will be based in Pittsburgh, PA. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. The role focuses on developing and maintaining long-term client relationships and delivering exceptional service and accurate execution of client requests, inquiries, and transactions. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• University or college degree with less than one year of professional experience, and/or successful completion of a formal development program; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered instead of a degree.
• Knowledge and skills in accuracy and attention to detail, client relationship management, customer support policies, standards and procedures, decision-making and critical thinking, fiduciary responsibilities, investment management, managing multiple priorities, and products and services.

Responsibilities

• Develop and maintain long-term client relationships.
• Manage client expectations to support satisfaction with products and service.
• Provide exceptional client service and accurately execute requests, inquiries, and transactions, including money movement, demographic updates, beneficiary administration, security transfers, credit transactions, and research requests.
• Identify opportunities to use digital tools to offer successful self-service solutions.
• Serve as a point of contact for clients, client teams, or service partners, and escalate implementation and servicing issues as necessary to senior leadership.
• Communicate with internal partners to identify potential issues, solve problems collectively, and track open issues through resolution.
• Learn and understand existing and upcoming technologies to support client consultations and requests.
• Determine service improvements proactively and solicit client feedback to drive satisfaction.
• Focus on customer needs and satisfaction when making business decisions and creating customized solutions.
• Assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level