Client Service Associate
About The Position
Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com. Our Richmond, VA office has an exciting opportunity for a Client Service Associate! This role is instrumental in driving a culture of exceptional service across the team, delivering outstanding support to clients, external partners, and internal advisors. The Client Service Associate will play a key part in managing multiple priorities, supporting team operations, and fostering collaborative problem solving with opportunities for future growth and leadership.
Requirements
- Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field
- Customer service training, knowledge, or experience
- Ability and interest to learn financial concepts and products
- Ability to work with deadlines, be flexible under pressure, and prioritize work
- Ability to work as a team member
- Ability to learn WEG’s sales model, WEG/LPL processes and procedures, and financial product features
- Ability to learn the client review process and how reviews are completed
- Strong attention to detail
- Superior verbal and written communication skills
- Proficiency with Microsoft Office Suite or related software
- Familiarity with Salesforce and Support Org functionality
- Ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.
Nice To Haves
- Experience with Workday preferred
Responsibilities
- Ensure accurate completion of prospect and new client paperwork and setup.
- Follow up on funds transfers from surrendering companies.
- Maintain client records and update the CRM database, including data input, filing, and copies.
- Research and follow up on issues with the Broker/Dealer, WEG Operations, and vendors.
- Record incoming assets in the appropriate blotting tool.
- Communicate with clients to understand their personal history and current financial needs.
- Prepare account transactions, including trades, deposits, withdrawals, and required minimum distributions (RMDs).
- Respond to client requests, determine needed actions, coordinate with advisors or resolve issues as appropriate, including death claim processing.
- Collaborate with clients’ tax or legal counsel to address client concerns.
- Gather client data and prepare materials for client meetings and reviews.
- Conduct tax research (e.g., 1099s).
- Complete follow-up actions arising from client reviews.
- Demonstrate proficiency with WEG Suitability Guidelines, operational processes, and the sales model.
- Understand financial terminology and investment products.
- Apply working knowledge of annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices.
- Attend client services and company educational events as well as vendor presentations.
- Assist advisor team operations to streamline processes.
- Support operational projects to enhance and implement changes.
- Communicate process and sales updates to the team.
- Mentor and train Client Service Associates.
- Manage vendors to align with Service Level Agreements.
- All other duties as assigned.
Benefits
- Training and professional development
- Medical, dental and vision coverage (Available to full-time employees and their families)
- Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
- Life and AD&D insurance – employer paid and voluntary options
- Short-term and long-term disability, workers compensation – employer paid
- 401k with match and profit sharing
- Wellness programs and resources
- Voluntary benefits, including pet insurance
- 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
- 12 paid holidays each year (10 pre-determined and 2 floating days)
- Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
- Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
