Client Service Associate

Raymond James•Auburn Hills, MI

2d•Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented Client Service Associate to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role involves frequent client interactions across phone, email, in-person, virtual, and mail channels, as well as organizing and tracking multiple detailed assignments in a fast-paced environment. The associate works independently and as part of a team, supporting client service, account and transaction processing, documentation, reporting, and branch operations. The position requires familiarity with general office practices and securities-industry concepts, products, markets, and regulations. The associate uses CRM software and standard office applications, including Excel, and provides professional customer service while managing shifting priorities and deadlines. The role also involves training and professional development to stay current with firm and industry policies and procedures.

Requirements

High school diploma or equivalent; high school completion is required.
One or more years of securities-industry or related work experience is preferred, or an equivalent combination of experience, education, and/or training approved by Human Resources.
Effective communication skills across in-person, virtual, phone, email, and mail channels.
Ability to organize, manage, and track detailed tasks and assignments while priorities and deadlines change in a fast-paced, task-oriented environment.
Ability to identify time-sensitive items, assess competing priorities, take initiative, and follow up proactively to ensure completion and resolve errors or concerns.
Ability to provide calm, professional, high-level customer service in stressful situations.
Ability to analyze and research account information, identify problems, and establish solutions in a fast-paced environment.
Mathematical ability sufficient to process account and transaction information.
Ability to communicate orally and in writing with people at all organizational levels, in person and virtually.
Ability to work independently and as part of a cohesive team.
Knowledge of general office practices, procedures, and methods.
Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
Skill with CRM or similar contact-management software and Excel, including developing spreadsheets for reporting.
Ability to operate standard office equipment and use software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Knowledge of the company's working structure, policies, mission, and strategies.

Nice To Haves

One or more years of securities-industry or related work experience.

Responsibilities

Handle a high volume of daily client interactions, including basic inquiries and meeting scheduling, through phone, in-person, virtual, and mail channels.
Provide support to Financial Advisors and the branch office, working independently and within a team.
Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
Open client accounts and research client and security information using internal databases and other technologies.
Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
Prepare letters, forms, and reports to service existing clients and support prospecting for new clients.
Prepare business summary reports and client-specific reports for Financial Advisor review.
Create and maintain records and files using CRM software.
Assist Financial Advisors with marketing efforts, seminars, and other client-facing events.
Enter orders at the direction of the Financial Advisor, as needed.
Participate in training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
Perform other assigned duties and responsibilities.