Client Service Associate 1

Public Consulting Group•US ID Remote, ID

62d•$55,000 - $70,000•Remote

About The Position

Client Success Associates are integral members of PCG’s Northwest Education Team; the specific focus of this role will be supporting web-based case management software, primarily for Special Education. Client Success Associates will be responsible for managing, maintaining, and growing client relationships with local education agency (school district) and/or state agency stakeholders. This will be accomplished through direct client interaction, as well as collaboration with internal teams. This role must effectively integrate capabilities in client management and project management in addition to promote strong connectivity with the other Client Success Associates and their functional area counterparts across operations and technology.

Requirements

Communication skills (presentation, facilitation, and written)
Collaboration skills (with peers, staff, and clients) and propensity for relationship building
Problem solving skills; using sound judgement as to when an issue should be escalated
Analytical skills, including the ability to analyze and organize data.
Ability to manage time to meet critical deadlines.
Ability to work independently and with a team
Proficiency in MS Office products, including PowerPoint, Excel and Word.
BA/BS degree or equivalent experience

Nice To Haves

1+ year of client management experience preferred
Experience working in Special Education preferred

Responsibilities

Provides excellent customer service to all clients, as measured by responsiveness and client satisfaction scores.
Prepares and delivers online and in-person training sessions and other presentations to a wide variety of clients and stakeholders.
Supports customer service and operations for clients: Responsible for initiative planning and ongoing client relationship management
Collaborates with regional teams and other functional areas to meet our clients' needs and support of initiatives.
Proactively identify problems and provide solutions to clients, in collaboration with regional support team members.
Ability to manage multiple projects and client initiatives simultaneously with a keen attention to detail.
Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations.
Responds to inquiries and questions in a timely manner
Works within a team to accomplish other duties on projects to meet necessary deadlines.