Client Service Associate (National Accounts)

CentiMark Corporation•Canonsburg, PA

3d•$50,000 - $60,000•Onsite

About The Position

CentiMark Corporation is seeking a highly motivated, fast-paced, and results-driven, full-time National Account Client Service Associate to join our National Accounts Customer Service team. In this pivotal role, you will serve as the primary liaison for one of our largest national service accounts, managing a commercial roofing service portfolio exceeding $3 million annually. This role requires excellent internal collaboration, working closely with our Service Directors, Service Managers, and SSRs to ensure rapid, top-tier service execution. The ideal candidate possesses commercial roofing knowledge, exceptional sales acumen, and a proactive "pick up the phone" mentality. You will be responsible for breaking down, delivering, and selling service quotes directly to the customer, while seamlessly driving business forward within our RAMP (Roof Asset Management Program) framework.

Requirements

Knowledge of commercial roofing systems, maintenance, and repair protocols a plus
Demonstrated ability to accurately break down complex pricing, deliver quotes, and assist with the close sales directly with B2B customers
A highly motivated, self-starting attitude with a strong desire to grow professionally and scale the business
Exceptional verbal and written communication skills. Must thrive in a fast-paced environment where quick phone calls and rapid problem-solving are standard
A proven track record of working effectively with internal operations teams (Service Directors, Managers, etc.) to advocate for the customer while respecting operational capacities
Ability to quickly adapt to and master internal software programs, specifically 3rd party portals, SAP and Salesforce

Nice To Haves

Commercial roofing knowledge
Exceptional sales acumen
Proactive "pick up the phone" mentality

Responsibilities

Manage and grow over $3 million+ in annual roofing service business for a premier national account, ensuring exceptional customer satisfaction, customer retention and rapid issue resolution
Expertly build, break down, and deliver detailed service quotes. Pitch and sell these quotes directly to the customer, translating technical roofing needs into clear business value
Champion and utilize the RAMP (Roof Asset Management Program) platform to manage assets, track service life cycles, and strategically advise the client on preventative maintenance and capital expenditure
Act as the central hub of communication between the customer and internal teams. Partner daily with Service Directors, Service Managers, and SSRs to ensure smooth operational delivery and fast project turnarounds
Maintain a high-energy, proactive approach to account management. Consistently "pick up the phone" to keep business moving swiftly, preempt client needs, and resolve internal bottlenecks
Leverage your roofing expertise and high motivation to identify opportunities for account growth, upselling services, and expanding CentiMark’s footprint within the client's portfolio

Benefits

2 Health Insurance Plans: No Cost “Core Plan” – No Cost Medical & Dental, “Buy Up Plan” – Features a lower deductible for Medical
Vision Plan
Employer Paid Life & AD&D Insurance
Traditional 401K with Company Match
Roth IRA with Company Match
Paid Holidays and Vacation
Employer Provided Employee Stock Ownership Program (ESOP)
Flexible Spending Account (FSA)
Referral Bonuses
Growth Opportunities
Relocation Assistance possible for the right candidate