Client Service Analyst
NCCI•Boca Raton, FL
•Hybrid
About The Position
Join a team that makes a meaningful impact in supporting a healthy workers compensation system. If you enjoy solving problems, digging into details, and helping customers gain clarity, this is a great opportunity to grow your career in a supportive, mission-driven environment. As a Client Service Analyst within our Customer Operations team, you'll become a trusted resource for customers seeking guidance on workers compensation classifications and related industry rules.
Requirements
- Bachelor’s degree is required.
- Minimum 1 year in a customer-facing, analytical role (relevant internship, job experience, or pertinent education may be considered).
- Outstanding communication, critical thinking, analytical problem-solving, and decision-making skills.
Nice To Haves
- 3+ years in an analytical, client service position in industries such as insurance, finance, banking, or industries with transferable skills.
- General understanding of workers compensation insurance or insurance industry experience
- Industry course work or designations such as AIS, AU, CPCU
Responsibilities
- Research and interpret classification rules and regulatory guidelines
- Use business systems, online tools, and resources to resolve customer inquiries
- Provide professional support to insurance agents, carriers, employers, and other customers via phone and email
- Educate customers on available self-service resources and best practices
- Deliver accurate, timely, and high-quality service while meeting established performance goals
Benefits
- 4-weeks’ annual paid time off
- generous paid holiday package
- insurance coverage beginning on your first day
- 7% performance bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
