Client Service Analyst

IQVIA • Parsippany, NJ

2d • $73,400 - $183,600

About The Position

Ensures clients obtain maximum value from products and services by providing high-quality support and building strong working relationships. This role works closely with clients and internal teams to support service delivery and help drive adoption of data and technology solutions. The position offers the opportunity to develop technical expertise, gain client-facing experience, and contribute to impactful outcomes.

Requirements

• Bachelor’s degree or equivalent experience
• Experience in client service, account support, or a related field
• Strong technical aptitude and ability to learn new systems quickly
• Strong communication, analytical, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

• Experience working with data, reporting tools, or analytics is a plus

Responsibilities

• Serve as a primary day-to-day contact supporting client needs and requests
• Ensure timely and accurate delivery of client products and services
• Build and maintain strong client relationships to support long-term success
• Partner with internal teams to support service delivery and resolve issues
• Monitor service performance and ensure client expectations are met
• Research and analyze client inquiries and provide effective solutions
• Participate in client meetings and support client engagements
• Develop and maintain knowledge of platforms, tools, and data solutions
• Quickly learn new systems and technologies to support evolving client needs
• Translate technical concepts into clear, user-friendly guidance
• Support training and onboarding for clients and internal team members
• Assist in delivering training on tools, platforms, and processes
• Build technical and client service expertise in a dynamic environment
• Gain exposure to data, analytics, and technology-driven solutions
• Develop skills in client relationship management and problem-solving
• Collaborate with cross-functional teams and experienced professionals

Benefits

• health and welfare and/or other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level