Client Service Analyst

Quadax, Inc.•Middleburg Heights, OH

5h•$50,000 - $60,000•Hybrid

About The Position

Quadax, a leader in healthcare revenue cycle management, is seeking a Project Analyst to join the Company’s RCS division. The Project Analyst supports the financial health of a healthcare organization by analyzing claims, collections, and reimbursement data to identify process gaps, reduce denials, and improve cash flow. This role partners with operational and leadership teams to monitor key performance indicators, strengthen revenue cycle workflows, and ensure compliance with payer requirements and applicable regulations.

Requirements

Bachelor’s degree in business, finance, accounting, or a related field of study
Strong interpersonal, verbal, and written communication skills
Strong analytical, organizational, time management, and multitasking skills
Proficiency in Microsoft Office applications, with a premium on Excel knowledge
Ability to travel minimally, as required

Nice To Haves

Knowledge of medical billing and revenue cycle management considered a plus

Responsibilities

Analyze revenue cycle data, trends, and KPIs to identify improvement opportunities
Review denials, underpayments, and billing errors to determine root causes and recommend corrective actions
Create and maintain reports, dashboards, and summaries
Partner with Operations and other teams to improve workflow accuracy and efficiency
Support audits, process documentation related to revenue cycle practices
Help ensure compliance with internal policies, payer guidelines, and regulatory requirements
Produce and analyze monthly, quarterly, and ad hoc reporting for internal and external customers to ensure timely processing of insurance claims, expected payer reimbursement, and key performance metrics such as days in AR
Identify and bring forward positive/negative trends, including front-end payer rejections, denials, appeal, and statement success
Perform system set-ups and maintenance such as interface tables, contracts/expected amounts, insurance, ERA, client billing, and letter maintenance
Complete mass processing activities to appropriately advance the AR
Document and maintain billing policies, change requests, process flows, and other organizational documents to ensure consistency and accountability of service delivery to client/s
Coordinate and facilitate internal and external meetings including agenda preparation, meeting notes, and action item documentation
Triage and monitor open item/action task lists to completion through ongoing communication with task owners, key stakeholders, and subject matter experts
Manage client specific projects, work with integrations and Project Management Office
Other duties as assigned