Client Service Analyst I - Remote

Gainwell Technologies LLC•Any city, OH

2d•$35,900 - $51,300•Remote

About The Position

The Client Services Analyst I is responsible for daily, weekly, and monthly delivery processes, ensuring deliverables across multiple product lines are timely and accurate. The role requires strategic thinking and tactical execution, with a client-focused, detail-oriented, articulate, and credible approach. The analyst helps ensure each client’s definition of quality is met by proactively reviewing processes and data. This is a remote position open to candidates in all U.S. locations. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time. Extended hours may be required for special business needs. Employees must have broadband internet with minimum speeds of 24 Mbps download and 8 Mbps upload. Video cameras are required during interviews and the initial week of orientation.

Requirements

1–3+ years of experience in client services, client support, account management, or a related field.
Proficiency in Microsoft Outlook, Word, and Excel, and Adobe Acrobat Pro.
Strong attention to detail and data quality, including reconciling information across sources or platforms and accurately reviewing documents.
Strong communication skills and a friendly, professional, customer-focused approach.
Strong analytical skills, including the ability to interpret data, identify trends, and resolve discrepancies.

Responsibilities

Ensure the timely and successful delivery of solutions according to client needs and objectives.
Develop technical understanding and competency in clients’ solution features being delivered.
Use tools, reports, and metrics to conduct proactive first-level analysis and provide status awareness.
Build relationships with internal and external staff to ensure client expectations are met.
Work with technology and project teams to understand the business meaning of data and appropriately QA client deliverables.
Establish familiarity with client systems to ensure data is aligned between the company and client expectations.
Partner with operations and other internal teams to ensure product offerings and services are delivered appropriately.