Analyst I, Client Services

FIS • US GA CMH ONE RIVERFRONT, GA

2d

About The Position

As an Analyst I, Client Services, you will provide first-level support to clients by documenting, tracking, and helping resolve reported issues and questions. You will work closely with cross-functional teams to ensure timely client assistance and a positive service experience. This role supports client onboarding, product adoption, and ongoing satisfaction through effective communication and problem resolution.

Requirements

• Strong verbal and written communication skills with the ability to effectively support clients and collaborate across teams.
• Ability to quickly learn and apply company policies, procedures, products, and support processes.
• Demonstrated organizational skills with attention to detail when documenting, tracking, and managing client requests.
• Analytical problem-solving skills with the ability to coordinate issue resolution through appropriate support resources.
• Ability to follow established procedures, exercise sound judgment within defined guidelines, and work effectively under close supervision.
• High School diploma or equivalent.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Two or more years of experience in client support, technical support, help desk, or customer service environments.
• Familiarity with ticketing systems, client issue management, and technical troubleshooting.

Responsibilities

• Receive and document client inquiries through phone, email, and support portals, gathering information to assess issues and business impact.
• Create and track support tickets, coordinate escalations, and engage appropriate teams to achieve timely issue resolution.
• Provide first-level technical support for routine client requests, including account access and password assistance.
• Monitor client-facing applications and systems, communicating potential service disruptions or delivery concerns to clients.
• Support system validation activities during scheduled maintenance and outages to help ensure service availability and performance.

Benefits

• Opportunities to make an impact in fintech
• Internal career growth opportunities
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED