Client Services Analyst
About The Position
The Data Products Client Services team is focused on delivering value to our clients through the actionable insights derived from YouGov’s industry leading brand-tracking and audience profiling syndicated products, BrandIndex and Profiles. Our team uses a powerful mix of syndicated tools, analytics, data visualization and storytelling skills to deliver impactful data stories to answer our clients’ most strategic business questions such as Brand Health Tracking, Customer Funnel Journeys, Audience Sizing & Profiling, and Campaign Tracking. The Client Services team plays a vital role within the company, developing strong relationships as a trusted strategic partner to our clients. As a Client Services Analyst with YouGov, you’ll be an important member of the Data Products team supporting a range of clients subscribing to our suite of syndicated tools. Your responsibilities will include onboarding and guiding client users on YouGov’s products, leveraging those systems to build reports and conduct ad hoc analyses, and delivering analytical insights and recommendations to our customers. You will support YouGov clients ranging from Fortune 100s to fast-growing companies, spanning a variety of industries including Retail, FMCG, Food & Dining, Financial Services, Insurance, Technology, Social Media, Advertising Agencies, and more.
Requirements
- Bachelor’s degree or higher. A degree in a marketing or a research field is a plus (i.e., economics, psychology, business, marketing, market research, analytics, etc.)
- Strong knowledge of Microsoft Office’s Word, Excel, and PowerPoint
- An eye for detail and ability to put together accurate deliverables in a timely fashion
Nice To Haves
- Prior work experience as a researcher or analyst, or experience of converting data into stories
- Experience of working on client-facing projects
- Knowledge of business intelligence programs (ex. Tableau, PowerBI, etc.)
- Experience leveraging AI for data visualization and storytelling
Responsibilities
- Become knowledgeable in all of YouGov’s tools, gaining a deep understanding of the user interfaces and data, translating that knowledge to our clients
- Support onboarding and ongoing training efforts with new and existing clients to ensure they are getting the most value out of our data products
- Design and deliver re-occurring Insights reports to clients addressing their core insight needs, including (but not limited to) Brand Tracking, Market Sizing, and Audience Identification & Profiling
- Deliver data-driven insights and recommendations, addressing client’s ad hoc business questions
- Partnering with commercial and product dev teams to provide a positive client experience that promotes partnership growth
Benefits
- Paid vacation, holidays and sick days
- Flexible working arrangement available
- Group medical, dental and vision insurance
- Company-paid life and disability insurance
- Paid parental leave
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
