Client Safety Navigator - RRH

HealthRIGHT 360•Escondido, CA

1d•Onsite

About The Position

HealthRIGHT 360, a family of programs, operates in 11 counties throughout California. Offering a comprehensive range of medical and behavioral health services, HealthRIGHT 360 serves marginalized communities, including primary care, mental health support, detoxification, residential and outpatient substance use disorder treatment, and transitional services tailored to individuals involved in the criminal justice system. The Reentry and Recovery Housing program (RRH) operated by North County Serenity House, a Program of HealthRIGHT 360, is a STOP (Specialized Treatment for Optimized Programming) funded program that serves men who have recently been released from incarceration or have recently completed drug and alcohol addiction treatment. Our facility can house up to 26 individuals. While living at RRH, our clients are given the opportunity to have a safe place to live and do the vital work that is needed of them to get their lives back on track, and to hit the ground running when it is time for them to function on their own in society. The Client Safety Navigator (CSN) fosters a safe, respectful, and welcoming environment. CSN works with program leadership, Sherriff’s or local law enforcement, and other teams to respond to emergency and crisis situations, including client drug use, overdose, programmatic interruptions, and other situations.

Requirements

High school diploma or equivalent required.
Possess a valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.

Nice To Haves

Associate’s degree or higher preferred.

Responsibilities

Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
Clear areas of crowds, debris, and out-of-place items to maintain safety.
Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
Remain alert and awake during the entire overnight shift, if applicable.
Maintain client and visitor logs.
Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.
Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
Work with local law enforcement and file incident reports as needed.
Maintain appropriate boundaries and adhere to the organization’s code of conduct.
All documentation must be maintained in compliance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.
Attend and participate in meetings.
Participate in and complete all assigned training.
Perform other duties as assigned.