Client Resource Coordinator 2

Johnson Controls • Atlanta, GA

8d • $21 - $29 • Onsite

About The Position

Johnson Controls is hiring a Client Resource Coordinator to receive and schedule customer service calls and manage schedules for assigned technicians and mechanics. The coordinator ensures schedules support timely preventative maintenance and monthly forecasting goals, debriefs technicians and mechanics daily, and works with them to resolve concerns. The role assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to move completed work through the appropriate business processes. The position is onsite in Fayetteville.

Requirements

• High school diploma or equivalent.
• Two to five years of service industry experience managing service operations and/or service scheduling.
• Ability to work independently.
• Strong organizational and attention-to-detail skills.
• Strong interpersonal skills to communicate effectively with internal and external clients.
• Ability to handle a large and diverse number of projects, tasks, and issues simultaneously with tact, cooperation, and persistence.
• Ability to prioritize work activities based on financial impact to business goals.
• Ability to influence diverse teams to accomplish tasks and goals.

Nice To Haves

• Associate degree.
• Experience with or basic knowledge of project accounting or costing principles.

Responsibilities

• Receive customer requests for scheduled and unscheduled service.
• Coordinate labor scheduling to align technicians with customer and service needs.
• Communicate service plans and actions directly to customers.
• Confirm work meets customer expectations and follow up as needed.
• Answer customer inquiries and resolve or escalate issues appropriately.
• Debrief technician activities daily and maintain regular communication with assigned technicians.
• Provide technicians with daily schedules and follow up to ensure activities are completed within established timeframes.
• Keep customer account information needed for call management and task scheduling up to date in NxGen.
• Support scheduled service visits and ensure they are completed on time.
• Support parts ordering and purchase order creation, start-ups, and customer purchase order confirmation.
• Manage work in progress and reconcile exceptions, including SIR and AP.
• Attend daily team huddles and weekly planning and scheduling meetings.
• Assist with monitoring time and expense reporting submissions.
• Review and correct technicians' unassociated timesheet time.
• Perform other assigned duties and administrative activities.

Benefits

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401(k), medical, dental, and vision care, available from day one.
• Extensive product and on-the-job/cross-training opportunities supported by internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.
• Scheduling and management support.
• JCI employee discount programs through The Loop by Perk Spot.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED